Windows 10: I have added a family member to my 365 account andthey cannot log in

Can you please tell me what log in details my family member must use when logging in

:)

 

fingergprint log-in for family member

Hi Kristi

Through Windows Hello, you may have your family members register different accounts with their fingerprints.

Once you are signed as the family account administrator, you may follow the steps below:

• Right-click the Start button.
• Go to Settings.
• Select Accounts.
• Choose Family & other users.
• Add people using the Your family, or Other users options. The only difference between the two is with family, you get an access to child controls, for monitoring and blocking content.

Once your child is logged into his or her own accounts, they can now set up their own
Windows Hello log-in. Refer to the steps below:

• Click Start.
• Go to Settings.
• Choose Accounts.
• Select Sign-in options.
• Select Windows Hello.
• Choose Fingerprint, then Set up.

After performing the steps, kindly share with us the result.

 

Family Member Log In

Hi,

We need to clarify some information first for us to know what is causing the log-in issue of your family member. Kindly answer the following:

• How did you add the account of your family member to your laptop?
• You mentioned that you've set up a new email account. When you added the new email account to your computer, did you add a new user account or did you just a edited an existing user account?
• Does the issue also occur when you add non family member account to your computer?

It is possible that a service or program running in the background is hindering your family member from logging in to your PC. We recommend booting your computer to
Safe mode with Networking for us to verify if the issue will occur while Windows 10 is running with only minimal
drivers and services.

We hope to hear from you soon.

 

Merging Family accounts

Hi,

It's great to keep your family accounts properly for the best experience, especially for family safety. We would suggest removing the existing family accounts to let the user accounts inside it to be added to the other family account. You may refer to this
link
Remove members from your Microsoft family for the steps in removing a user account in the family and

Add members to your Microsoft family for the steps in adding them to an existing family.

Do get back to us with the results and if you have any other questions, don't hesitate to post back.