Windows 10: I have an 8yr old DELL laptop running Windows 10 and I cannot log on because the message...

I have an 8yr old DELL laptop running Windows 10 and I cannot log on because the message says my Operating System must be updated so HOW do I update ?My TELSTRA Service Provider cannot do any Microsoft UPDATE and say that I should take to a Tech Shop to get done... BUT why can't Microsoft UPDATE my OS ????

:)

 

Can't Log into Windows on Old Laptop

Hello. I am trying to log into an old laptop to retrieve some photo files. The Windows password I have recorded does not work. I tried to reset the password, but the system is telling me that I need a recovery disk--which I do not have have. Then I tried to reset using the Windows recovery form, but I don't seem to be providing enough information to find the account. I currently have Windows on two other devices that use a PIN. They are showing up on my Microsoft device list, but the old laptop is not listed.

I'm pretty sure the old laptop is running Windows 10. Please help me access my photo files! Many thanks.

 

No internet on dell - g7 laptop running windows 10

When I saw the message on my laptop saying "no internet" I called Optimum. They did something and asked if I had connections now. I was on a different laptop and I saw that it did have connectivity but my Dell - G7 still does not. Using troubleshooting on the Dell, the error message said "turn on Wi-Fi". I turned it on but it turned itself off as soon as I tried to use it. Wi-Fi will not stay on. Wi-Fi is available for all my other devices. The laptop is 6 months old and had internet connection until yesterday. I called Dell and they took control of my system and ran diagnostics and found no problem. They are suggesting it could be a software problem that is not covered by the warranty and want me to send it to them (in India?) for a fee. Does anybody have any other suggestions. Please provide me with any and all advice you may have. Thank you in advance to all who read this and try to help me.

 

Unable to log into laptop after changing password.

Hi Marty,



Thank you for writing to Microsoft Community Forums.



We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.

1. Were you using the “Old email (account) address” regardless of not using laptop?
   
2. Are both the email addresses linked?
   
3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
   
4. What is the exact error message you get when you try to log in to laptop?
   
5. Does your desktop has two user profiles?
   

In the meantime, we would suggest you to follow the steps mentioned below and check.



You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
try logging in to the laptop with the new password for the old email address.





We await your response.