Windows 10: I have an external back up drive, I am not unable to view the pictures,

Recently I downloaded pictures from pc to external back-up drive. I am not able to view the pictures. I think I selected the wrong setting to view whats on it. Is there a way to change the setting? I get this error message: "Windows Photo viewer can's t open this picture because either Photo Viewer doesn't support this file format, or you don't have the latest update to Photo Viewer?" Hopefully someone can help.ThanksDebbie

:)

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

Unable to view transferred files on the computer due to file permission issue on Windows 10.

Hi Andrea,



Please reply to a few questions asked below to understand the issue better:

• Which photo viewing application are you using on the computer?
• Did you check if you are able to view the pictures using other photo viewing application?

If haven’t tried, check if you are able to view the pictures using other photo viewing applications on the computer. If you are facing similar issue and able to access the old computer, check if you are able to view the picture files on connecting
the external device.



If you are able to access pictures in the old computer, give Full Control permissions to the folder by following the steps suggested in the above post, copy the same to an external drive and transfer onto the new computer and check
if the issue is resolved.



Write to us with the answers to the above questions and the status of not able to view photo files on the computer
for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Unable to view photos on external hard drive

I recently formated my external hard drive and then recovered d files using a recovary tool but when i tried viewing the photos on it, it says "Windows photo Viewer can't open this picture because either the picture is deleted, or it's in a location that
isnt available".

This is the same message i get trying to open any of the pictures in different folder in d external drive.

Pls what can i do?