Windows 10: I have an issue with sleep mode on my laptop, how can i fix it?

I always plug my laptop in when I use it, and sleep mode works fine both when plugged in and when on battery. But recently, sleep mode didn't work properly when my laptop is plugged in. When my laptop is plugged in and I click "sleep" in the start menu, the laptop simply turns off the screen and mutes the speakers. But about 3-4 weeks ago, when I clicked sleep mode when my laptop was plugged in, sleep mode worked fine. So is there a solution for this problem?

:)

 

Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.

 

ASUS Laptop Won't Wake from Sleep Mode

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0

Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.

Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel

 

Issues coming out of sleep mode

Where are the results for the dozens of steps I gave you to try? The steps i gave are absolutely the fixes for Sleep Mode, starting with the display adapter upon which sleep entirely depends, and every other step I gave which you have to actually perform to know whether they help or not.

I understood that Windows doesn't come out of sleep, but that doesn't make the steps to fix sleep any different.

Then I also took the time to write out all of the fixes for Hello Face which you said wasn't working right. Did you even read them? Not a word was said about a single step, not a finger was lifted. Did you think it was going to fix itself just by asking the question?


This is an interactive process. I give steps to perform, you do each one and then report back results until something works, so I know what to suggest next. If you need help performing any step, just ask back. But please do not skip any steps. We often find out the skipped step is the fix.