Windows 10: I have an issue with the sound output on my device when it's connected to my JBL BT, all my...

My player doesn't pause but the output gets interrupted however the sound is fine on speaker but I've troubleshooted and my headphones seem to be "working properly" they also work just fine on other devices just not my acer laptop!

:)

 

JBL TUNE 520 BT handsfree output stopped working

Hi

Welcome to Microsoft community.

It seems like you've taken several troubleshooting steps, but the issue with the Hands-Free AG Audio on your JBL TUNE 520 BT headset persists. Here are a few additional suggestions to help you resolve the problem:

1. Check Default Communication Device:
   
   • Right-click on the volume icon in the taskbar and select "Open Sound settings."
     
   • Under the "Output" section, ensure that your JBL TUNE 520 BT is set as the default communication device.
     
2. Update Audio Drivers:
   
   • Ensure that your computer's audio drivers are up to date. You can do this through the Device Manager. Right-click on the Start button, select "Device Manager," find the audio devices, right-click, and choose "Update driver."
     
3. Bluetooth Drivers:
   
   • Update your computer's Bluetooth drivers. Go to the Device Manager, find the Bluetooth section, right-click, and select "Update driver."
     
4. Reconnect the Headset:
   
   • Delete the pairing of your JBL TUNE 520 BT from your computer and then reconnect it. Sometimes, re-establishing the connection can resolve communication issues.
     
5. Windows Troubleshooter:
   
   • Run the built-in Windows Troubleshooter for audio problems. Right-click on the volume icon, select "Troubleshoot sound problems," and follow the prompts.
     
6. Check Teams Settings:
   
   • In Microsoft Teams, go to "Settings" > "Devices" and make sure the correct audio devices are selected for both speaker and microphone.
     
7. Contact JBL Support:
   
   • Reach out to JBL customer support for assistance. They may have specific insights or solutions for your headset model and its compatibility with Windows 10.
     

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Output Device for JBL Headset Keeps Disappearing

Hi

Welcome to Microsoft community.

It sounds like you're experiencing a common issue where the output device, in this case, your JBL Quantum 400 headset, intermittently disappears from the sound settings. This could be due to driver issues, conflicts with other software, or even problems with the USB connection itself. Here's how you can troubleshoot this problem:

1. Check USB Connection:
   
   • Disconnect the headset and reconnect it to a different USB port. Sometimes the problem is with the USB port itself.
     
   • If you're using a USB hub, try connecting the headset directly to the computer.
     
2. Restart Windows Audio Service:
   
   • Press Win + R type services.msc and press Enter.
     
   • Find "Windows Audio" in the list, right-click it, and select "Restart."
     
3. Update Headset Driver:
   
   • Go to Device Manager (right-click on Start and select "Device Manager").
     
   • Expand "Sound, video and game controllers."
     
   • Find your JBL headset, right-click it, and select "Update driver."
     
   • Choose "Search automatically for updated driver software."
     
4. Reinstall Device:
   
   • In Device Manager, right-click on your JBL headset and select "Uninstall device."
     
   • Disconnect the headset, restart your PC, and then reconnect the headset. Windows should attempt to reinstall the device.
     
5. Set Default Device:
   
   • Right-click the sound icon in the taskbar and select "Open Sound settings."
     
   • In the Sound settings, under "Output," make sure your JBL headset is selected as the default device when it appears.
     
6. Disable Audio Enhancements:
   
   • In Control Panel > Sound > Playback, right-click on your JBL headset and select "Properties."
     
   • Go to the "Enhancements" tab and check the box that says "Disable all enhancements" or "Disable all sound effects."
     
7. Check Nvidia Software:
   
   • Ensure that Nvidia's software isn't automatically changing your audio devices. Check the Nvidia Control Panel for any settings that might affect audio playback.
     
8. Check for Software Conflicts:
   
   • If you have other audio software installed, such as a digital audio workstation or a virtual audio cable, they might be interfering with your headset. Try disabling or uninstalling other audio software.
     
9. Check for Hardware Issues:
   
   • Test the headset on another computer to ensure the headset itself isn't malfunctioning.
     

If the problem persists after trying these steps, it may be a more complex hardware issue or an unresolved software issue. In such cases, contacting JBL support for further assistance with their specific product would be advisable.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

JBL Infinity Mini2 pairing issue

Just to recap - the issue is JBL Reflect Mini2 doesn't pair with Dell XPS 8930 running Windows 10 1909.

JBL Reflect mini 2 has Bluetooth Profiles A2DP 1.3, AVRCP 1.5, HFP 1.6. Its Bluetooth version is 4.2 which backward compatible.

I have tried installing/un-installing drivers / devices, all the usual stuff that is available online.

Dell replaced BT card from Killer to Intel AC 8265 but still doesn't work.

I tried with different computers and different bluetooth devices. Below are the findings:

1. JBL Reflect Mini2 doesn't pair with Intel AC-8265 [BT driver 21.90.0.4 and Wifi Driver 20.70.17.1] on Dell XPS 8930 running Windows 10 Pro 1909. Device gets listed as 'Bluetooth Handset' while pairing but it doesn't connect. Device should list as 'JBL Reflect
   Mini2'.
   
2. JBL Reflect Mini2 is backward compatible. It works with cards that support BT4.0:
   • AC 7260 [on Toshiba laptop running Windows 10 Pro 1909];
   • N-1030 [on HP laptop running Windows 7]; and
   • Avantree BTDG 40S [USB BT adaptor on Dell XPS 8930 running Windows 10 pro. The same desktop where JBL doesn't connect with Intel AC-8265]
     
3. Intel AC -8265 works with Bose speakers, Sony headphone and JBL Charge 3 that I had bought few years back. So assume they support BT4.0
   
4. JBL Mini2 BT4.2 works well with Apple devices -iphone and Macbook Air

So it seems JBL Mini2 pairing with Microsoft Windows 10 has issues when the BT card supports 4.2.

Has anybody experienced problem connecting BT4.2 device to a computer running Windows 10 1909 and having BT card that supports 4.2?