Windows 10: I have been a victim of fraud by one of your support techs. I am trying to file a report...

Darwin Anthony · Apr 3, 2025

I have been a victim of fraud by one of your support techs. I need to know how to file a report. I have already filed a report with the police.

:)

Monkey57 · Apr 3, 2025

Fraud re: " my tech bay " computer tech support ! Where is Microsoft or windows 10 protection &/or support ??

Known Previous actions of an identity identifying themselves as "My Tech Bay" ->

-Initiated contact of victim with a 'Browser HiJack'

-Identified themselves as a Microsoft Representative.

-Victim's Credit card was immediate compromised and suspicious additional charges were caught, and cc was canceled by cc fraud department(these charges were reversed by the fraud department).

-Scammed/scared victim into paying for unnecessary services (twice) ($600 per cc fraud department, cc fraud department credited victim, after being informed of timeline of scam.)

-A respected Antivirus company's software was installed, as one of the methods, to maintain continued remote access by the scammer.

Redirecting

Please consider a clean install.

To report a tech support scam to Microsoft see:

Microsoft-Report a technical support scam

Brink · Apr 3, 2025

Microsoft teams up with Better Business Bureau on tech support scams

Tech support fraud is a growing problem at home and abroad, with hundreds of thousands falling victim to fraudsters claiming to be from reputable technology companies and peddling unnecessary “repair services” for phony computer viruses or malware. Today, the Better Business Bureau (BBB) released a new report, “Pop Ups and Imposters: A BBB Study of the Growing Worldwide Problem of Tech Support Fraud,” which includes facts and insights from Microsoft, the U.S. Federal Trade Commission and others.

We encourage you to check out this report and help raise awareness about this growing issue by sharing it with your family, friends, and colleagues, and via social media.

Tech support scam trends

The FBI’s most recent Internet Crime Report lists tech support fraud in its top cybercrime trends, costing victims nearly $8 million in 2016 alone. Since 2015, Microsoft has received over 300,000 customer reports of tech support fraud, and according to our global survey conducted in 2016, two out three consumers have experienced this type of scam, with one in five losing money to the fraudsters.

Combatting tech support scams

Microsoft’s Digital Crimes Unit (DCU) is a unique group of cybercrime-fighting investigators, analysts and lawyers committed to combating this type of fraud and protecting consumers from becoming victims. Our DCU team and experts across Microsoft use innovative technology to detect how scammers are operating and make referrals to law enforcement. We also work to raise awareness and educate consumers about tech support scams through partnerships with organizations, including the Better Business Bureau and AARP, among others.

Tips to stay safe online and avoid falling victim to scams

Here a few key tips to keep in mind if you receive a notification or call from someone claiming to be from a reputable software company:

Be wary of any unsolicited phone call or pop-up message on your device.

Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. Any communication we have with you must be initiated by you.

Do not call the number in a pop-up window on your device. Microsoft’s error and warning messages never include a phone number.

Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.

If skeptical, take the person’s information down and immediately report it to your local authorities.

We also encourage everyone to report their experiences with tech support fraud to your local authorities and to Microsoft at Tech Scam Survey.
Click to expand...

Source: Microsoft teams up with the Better Business Bureau to issue warning on tech support scams - Microsoft on the Issues

Brink · Apr 3, 2025

New breakthroughs in combatting tech support scams

On Nov. 27 and 28, over 100 local India law enforcement officials from Gurgaon and Noida raided 16 call center locations identified as engaged in tech support fraud by Microsoft, resulting in 39 arrests so far. These call center operations fraudulently represented themselves as affiliated with a number of respected companies including Microsoft, Apple, Google, Dell and HP. The New York Times reports that Senior Superintendent of Police Ajay Pal Sharma stated “the scammers had extracted money from thousands of victims, most of whom were American or Canadian.” Microsoft alone has received over 7,000 victim reports associated with these 16 locations from over 15 countries.

Anyone may receive an unwanted phone call or experience a pop-up window on your device with a “warning” that your computer has a problem requiring immediate tech support. These messages are often very convincing and use scare tactics to entice consumers into contacting a fraudulent “tech support” call center. Call center operators typically encourage the victim to provide remote access to their device for “further diagnosis” before charging the victim a fee – typically between $150 – $499 – for unnecessary tech support services. In addition to losing money, victims leave their computer vulnerable to other attacks, such as malware, during a remote access session.

This latest raid comes just six weeks after the successful raid operation by the Delhi Cyber Crime Cell of 10 call center locations resulting in the arrest of 24 individuals and the seizure of substantial evidence including call scripts, live chats, voice call recordings and customer records from tech support fraud operations. The case was also registered by the Delhi Cyber Crime Cell on the basis of a complaint by Microsoft.

Tech support fraud operations typically involve multiple entities including those engaged in marketing, payment processing and call centers. Recent law enforcement successes in India build on a solid track record of global law enforcement taking action to combat the multiple layers of tech support fraud supported by referrals from Microsoft and other industry partners. For example, the U.S. Federal Trade Commission and multiple partners announced 16 separate civil and criminal enforcement actions against tech support fraudsters in May 2017 as part of “Operation Tech Trap.” And, in June 2017, the City of London Police announced the arrest of four individuals engaged in computer software services fraud.

Our work to partner with law enforcement agencies in addressing this problem is driven by a combination of technology and action taken by our customers. In 2014, Microsoft launched an online “report a scam” portal to enable victims to share their tech support fraud experiences directly with our Digital Crimes Unit team. The reports have been a critical starting point for our international investigations and referrals. Our data analytics and innovation team has added additional tools to proactively hunt and pull data from approximately 150,000 suspicious pop-ups daily targeting millions of people and use machine learning to identify those related to tech support fraud.

In addition to making referrals to law enforcement based on this data, we are building what we learn about cybercriminals’ behavior into improved products and services for consumers. Microsoft has built-in protection in Windows 10 which includes more security features, safer authentication and ongoing updates delivered for the supported lifetime of a device. Windows Defender delivers comprehensive, real-time protection against software threats across email, cloud and the web. The SmartScreen filter, built into Windows, Microsoft Edge and Internet Explorer, helps protect against malicious websites and downloads, including many of those frustrating pop-up windows. People who have experienced tech support scams should know they aren’t alone, but there are steps you can take to identify and help defend yourself against criminals looking to impersonate legitimate companies. According to our recently released 2018 global survey, three out of five consumers have experienced a tech support scam in the previous 12 months. Although this reflects movement in the right direction, and a 5-point reduction since 2016, these scams persist and successfully target people across all ages and geographies. The best thing you can do to help protect yourself from fraud is to educate yourself. If you receive a notification or call from someone claiming to be from a reputable software company, here are a few key tips to keep in mind:

Be wary of any unsolicited phone call or pop-up message on your device.

Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. Any communication we have with you must be initiated by you.

Do not call the phone number in a pop-up window on your device and be cautious about clicking on notifications asking you to scan your computer or download software. Many scammers try to fool you into thinking their notifications are legitimate.

Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.

If skeptical, take the person’s information down and immediately report it to your local authorities.

Click to expand...

Source: New breakthroughs in combatting tech support scams - Microsoft on the Issues

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Windows 10: I have been a victim of fraud by one of your support techs. I am trying to file a report...

I have been a victim of fraud by one of your support techs. I am trying to file a report...

I have been a victim of fraud by one of your support techs. I am trying to file a report...

I have been a victim of fraud by one of your support techs. I am trying to file a report...

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