Windows 10: I have been having trouble with unknown programs.

How do I remove the programs ngc and gbaki from my PC. Sometimes they even come with an ad. They have been given me trouble for a couple days now, and I have contacted support already. Four Agents have failed to help me so far. Someone please help me!

:)

 

Have a black entry in add and remove programs

Hi,

Try to check the program and features list and see if there is any unknown application then that might be related to that unknown application icon. For opening program and features window you may refer to the steps provided below.

• Press Windows key + R.
• Type appwiz.cpl in the run box.
• This will open program and features window.
• Try to search for that application and see if you could uninstall it.

Do keep us updated.

Regards,

 

Change file association back to unknown program in Windows 10

Hi,

Thank you for posting in Microsoft Community.

We understand how you feel about the situation. We're sorry for the trouble.

I suggest you to follow the below steps and check if it helps.

1) Create a new file with any extension and save it on any location.

2) Next Open Control Panel (icons view), click/tap on the default programs icon.

3) Click/tap on the Associate a file type or protocol with a program
link.

4) Either double click/tap on the file extension or protocol, or click/tap on the file extension or protocol and click/tap on the
Change Program button of the one you want to change the "current default' program association of.

5) If the program you want to associate is not listed, then click/tap on the
More Options link if available.

6) Click/tap on a listed program that you want to associate.

7) If you associated a program, then you will see this below as "Set Associations" updates and reloads.

8) Once it is done go back to the file which you have created and delete the file.

9) Go to default programs and refresh the set association programs. It should show as other unknown.

Hope this helps. Please reply to us with the status of the issue.

Thanks.

 

Why did the startup window get cleared?

I didn't missed any step, the list was gone and gone , even after using lot of programs the programs were not listed in that list.