Windows 10: I have bought a pc with ssd, but i receive blue screen error with stopcode:CRITICAL...

I need help with it

:)

 

received blue screen error

Hi,

Thank you for posting your query on Microsoft Community.

I appreciate you for providing details about the issue and your efforts towards resolving it.

Please provide answers to a few questions to narrow down to the issue.

• 
  What is the make and model of the computer?
  
• 
  When exactly you had received this blue screen error?
  
• 
  Did you receive any error message with the blue screen?
  
• 
  Did you install any third party security application?
  

As an initial troubleshooting step, I suggest you to download and install any pending updates that needs to be installed on the computer through Windows update and check if it helps to resolve the issue.

If the issue persists, I suggest you to run DISM and check if it helps.

The DISM or System Update Readiness tool may help you to fix some Windows corruption errors.

Fix Windows Update errors via DISM or System Update Readiness tool - Windows Server

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

received KERNAL MODE TRAP blue screen error

Hi,

Thank you for posting your query on Microsoft Community.

I understand that you have received a blue screen error. We will assist you to resolve the issue.

I appreciate if you could answer few questions to narrow down to the issue.

• 
  What is the make and model of the computer?
  
• 
  When exactly you have received this error?
  
• 
  Did you receive any code numbers or values along with this issue?
  
• 
  Did you make any changes to the computer recently
  
• 
  Are you able to access the desktop?
  

This issue may arise due to the following reasons:

• 
  Corrupted device drivers.
  
• 
  Corruption in Windows registry.
  
• 
  Driver conflicts.
  
• 
  Damaged hard disk.
  

It could be better, if I get the exact error code or value to provide advance troubleshooting steps.

As an initial troubleshooting step, I suggest you to download and install any pending updates that needs to be installed on the computer through Windows update and check if it helps to resolve the issue.

Also refer:
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Blue screen/stopcode

Upon startup I keep getting a blue screen with a stopcode error