Windows 10: I have checked audio output, tried to connect my iworld bluetooth headphones, ran the...

I have checked audio output, tried to connect my iworld bluetooth headphones, ran the troubleshooter and still I am not connected. Please help

:)

 

Bluetooth Headphones Connect but no headphones output Device

Hello, MazR

Welcome to Microsoft Community.

It looks like you're experiencing an issue where your Sony WH-1000XM4 headphones connect to your Asus Notebook via Bluetooth but the headphones do not appear as an output device in the sound settings. Since you mentioned that the headphones work fine on other devices and have worked on this laptop before, it seems the issue is with the laptop settings or drivers.



Here are a few steps you could try to resolve the issue:

1. First open Windows Settings - go to the Bluetooth devices tab - delete the pairing information for Sony WH-1000XM4 - then turn off your Windows Bluetooth functionality.
   
2. Check for other connected Bluetooth devices around you, such as mobile phones or other mobile devices with Bluetooth functionality. Go into these settings to turn off Bluetooth, which should allow your Bluetooth headset's communication channel to come out to Windows.
   
3. Based on previous experience, if a Bluetooth headset is connected to more than two devices, the communication channel will be occupied, but this depends on the communication channel reserved for the headset by the hardware manufacturer.
   
4. Go back to the Windows side, restart the device, and turn on the Bluetooth function. Follow the steps for headphone pairing in Sony's manual to start pairing. After successful pairing, check whether it can be selected as the output device normally.
   

Feel free to let me know the status.



Chandy |Microsoft Community Support Specialist

 

Making Bluetooth headphones the audio output device

I finally got my Bluetooth headphones to connect to my PC (Windows 10) but I'm not getting any sound through them. When I try to change my audio output device to them, I don't see them listed. I do see them under Bluetooth devices in Device Manager.

 

Windows 10 says bluetooth headphones are connected but also not connected

This is one of those nightmare issues where it seems to only be a problem between one computer and one device. The headphones connect just fine on other windows 10 machines, and other bluetooth headphones connect just fine to this computer.

Details:

Upon adding the device in bluetooth, windows says the headphones are connected, but the headphones do not indicate they are connected. The headphones are listed with three separate entries in the bluetooth settings window, under input devices, audio, and unspecified, but this is also the case on the computer where the headphones work just fine. In playback devices, the headphones are listed, but show as disconnected. Selecting "connect" does nothing.

In Devices and printers, the headphones show as connected and troubleshooter finds no problems. If the devices were paired by selecting the available devices listing that the headphone instructions say to select, the right-click menu does not show the "control" option. If paired by selecting the other listing, the control option will be there, but the only option will be to use the device as a proximity lock. Also pairing this way will cause the default windows 10 bluetooth settings window to minimize instantly whenever opened until the device is removed.

Steps already taken:

Used both device manager and a driver utility to check for for driver updates, uninstalled bluetooth devices and drivers and reinstalled, ran sfc /scannow, restarted pc and re-paired headphones numerous times.