Windows 10: I have created famlily accout to my child and i cant log on ,your device is offline as message

Please support me

:)

 

Created a child account but it logs off right away without logging in

Hi,

Looks like this issue might be caused by settings misconfiguration. For us to know more, please answer the following:

• Have you made any changes prior to the issue?
• What troubleshooting steps have you done so far?

For the meantime, we suggest checking the links below to know more about creating a child account:

Add members to your Microsoft family

Set up family features on Windows 10

We'll look forward to your response.

 

Can’t log into child account

Hi Sheila,

It is possible that you're trying to login the child account using the parent device or computer. To properly isolate this issue, we'd like to ask some questions:

• Are you trying to log into the child account using the child's device or computer?
• Have you tried removing the child account from the family account and add it again?
• Have you tried logging in the child account to other computer to check if the credentials are correct?
  

We hope to hear from you soon.

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.