Windows 10: I have downloaded the redragon mouse m913 wired edition, and upon trying to download and...

Hi. I have just bought the redragon mouse m913 wired edition from amazon Redragon M913 Impact Elite Wireless Gaming Mouse, 16000 DPI Wired is the name on amazon, and as my question states, upon trying to download and open the software, I am met with a pop up window saying mouse is disconnected. After pressing ok the x button on the top right doesn't do anything the application opens for something like a millisecond before crashing. I saw a similar post like this on windows but I figured since the application isn't opening entirely, my situation may be different. any help is appreciated

:)

 

Unable to open redragon centrophorous mouse config software

Hi,

i am unable to change any dpi settings or light intensity settings for my redragon centrophorous gaming mouse.

1. i tried windows to download its appropriate driver, but not sue.

2. downloaded official app from their site and other sites as well.

3. followed few steps are mentioned in earlier post for troubleshooting.

 

Something wrong with downloads?

maybe list the specific file you are trying to download. I also just grabbed a download with no issues, and good speed.

 

PC killing wired mouses.

Hello dusan jancic，



Welcome to the Microsoft Community！



There can be several reasons why a wired mouse may have problems continuously within a short period of time. Here are some of the possible causes and solutions that can lead to this situation:

Third-party application conflicts or virus infections with the mouse driver can lead to a situation where the wired mouse malfunctions frequently. But the mouse drivers do not cause damage to the mouse hardware.

Therefore you can test whether the damage of the wired mouse occurs on the driver or the hardware.

Test scenario one:

You can try to test whether your wired mouse works normally on other devices.

• If the mouse works fine on other devices, it means the mouse driver is damaged.
  
• If the mouse does not work properly on other devices, then your device has damaged the mouse hardware.
  

Test scenario two:

In this test method, we can try to see if fixing the mouse driver directly can help restore the use of the wired mouse by

Right-click on the Windows icon --- select Device Manager --- expand the "mouse and other pointer devices" --- uninstall the driver here --- scanning to detect hardware changes, the computer will automatically install the default driver. Test again after completion.

Or you can uninstall the mouse driver in the device manager, visit your laptop manufacturer's official website, download and install the latest mouse driver. Reboot the device after completing the installation to see how it goes.

• If reinstalling the driver doesn't help, then it's likely that your wired mouse hardware is damaged.
  
• If reinstalling the driver temporarily restores the wired mouse to use, then it indicates that the cause of the problem is a corrupted driver.
  

Through the above test program, I believe you can already determine whether the problem occurs on the mouse hardware or the driver.

If the problem occurs on the driver：

I recommend trying a clean boot which starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem.

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.



If the mouse hardware is damaged：

It may be due to a faulty computer port, or a static electricity problem that is causing the mouse to have a damaged interface or circuit problem. Then you may need to have a professional technician check your computer hardware for problems.



Hope this helps so that your wired mouse can work properly,please feel free to reply me if anything is unclear or if there are any further updates, thanks.



Best Regards ,

Morning | Microsoft Technical Support Community