Windows 10: I have had a very difficult time with microsoft help -- level 2 regarding windows degrading...

I have been through the maze of microsoft help 4 separate times and get the run-around by employees who either do not understand - or punt the football - to another transfer or to another department. My problem was temporarily solved once by level II microsoft support, but it has returned.


I have 100 mbps fiber optic connection. I have 32 MB of RAM. I use windows 10. I have a PC- Core i-7 HP Envy. I have the same measured speed on my PC whether hard-line connect or wireless to the internet 5-7mbps, sometimes less. Level II support solved my internet speed once, but I have tried the same technic and it does not work now:


netsh winsock reset

netsh int ip reset

ipconfig /release

ipconfig /renew

ipconfig /flushdns



My internet speed is affecting my ability to use Zoom and regularly makes it unstable.


I wish Microsoft was able to help me again without making me waste another 2 aggravating hours trying to maneuver the maze of help desk hoops to jump through -- and get dropped several times in the process because of the many transfers that have taken place. Or, having some junior level 1 person try the same simple attempts that have been tried over and over again.


\Thanks,

Scott

:)

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

in windows 10, how do you remove 2 level authentication protical?

Hi,

Thank you for posting your query on Microsoft Community.

The issue description seems a bit unclear and I would like to have a better understanding before we start working on it. I would appreciate if you could help me with more information.

• 
  What are you referring to when you say “set up 2 level authentification protical”?
  
• 
  As you mentioned when installing Windows 10 you got a prompt to set up 2 level authentication are you referring to 2 step verification?
  

If you are referring to 2 step verification then you may refer to the Microsoft help Articles given below and check if that helps.

http://windows.microsoft.com/en-us/windows/two-step-verification-faq



Using app passwords with apps that don't support two-step verification



Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.

 

calling level 2 support

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue

I suggest you to follow the steps below and check if it helps.

• 
  Press windows key, and type Contact Support.
  
• 
  Select Services and apps.
  
• 
  Click on Windows.
  
• 
  Click on Technical Support.
  
• 
  There you will be able to contact the Technical support.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help