Windows 10: I have had this computer for 3 or 4 years and have tried to fix some issues without knowing...

would there be anyone that could help me restart my computer to factory condition

:)

 

Surface Pro 4 Log in issues

Hello Bex,

For us to help you suggest steps to resolve the issue, we would like to know some information:

• Did you get any error messages when signing in to your account?
• Have you made any significant changes prior to this issue?
• Have you tried to login using a different Microsoft account or local account on the computer?

We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

link.

Post us back with the result.

 

Wake from sleep issue


Well I tried the suggested solutions but nothing worked. The four fixes were:

• 1) To Enable or Disable Lock Screen using Group Policy
• 2) To Enable or Disable Lock Screen using a REG file
• 3) To Disable Lock Screen using a Task
• 4) To Disable Lock Screen using Security Policy Rule

Fixes 1 & 4 are only available for Win 10 Enterprise, Education and Server editions so they are not available to me. Tried fixes 2 & 3 but neither worked. There is a suggestion that with build 16170 the registry fix will be available to all editions of Win 10 but I wouldn't bet on it. Anyone have a way to fix this?

 

Automatic Power off 3-4 times while booting

Hello Buhari,

We know it's frustrating when things don't work as expected. Let me help you in resolving the issue.

Share this information to assist you better.

• What is the make and model of the computer?
• Have you made any significant changes prior to this issue?
• Have you installed all the pending updates?

I suggest you to follow the methods mentioned below and check if it helps.

Method 1: Disconnect all the external devices (printers, scanner, USB (universal serial bus) drives, etc...) Except mouse and the keyboard and then try to shut down.

Method 2: I suggest you to
run in-built Power troubleshooter and check.

Follow the steps:

1. Press Windows Key + X.

2. Click on Control Panel.

3. Select Troubleshooting on the left pane, click on View All.

4. Click on Power to run the troubleshooter.

Method 3: If the above method doesn’t help, I suggest you to
reset and restore all of the default Power Plans back to their default settings.

Follow the steps:

1. Press Windows Key + X.

2. Select Command Prompt (Admin).

3. At the command prompt, type powercfg -restoredefaultschemes, and then press
ENTER.

4. At the command prompt, type exit to exit the Command Prompt window.

5. Restart the computer and check with the issue.

Hope this helps, let us know the status of the issue.