Windows 10: I have jigsaw puzzle packs that I have purchased in which the last puzzle will not download.

I have jigsaw puzzle packs that I have purchased in which the last puzzle will not download.

:)

 

Issue with Magic Jigsaw Puzzle

Hi.

I have been very happy with Magic Jigsaw Puzzles - until now. The app was downloaded through the Microsoft Store. I believe the app was recently updated as the appearance is different and it does not contain all my puzzle purchases. These were in the
app prior to the changes. I offered to send the Magic Jigsaw Puzzle folks my record of purchases. I was told that the record of purchases may only be used to restore puzzle packs if the "name" of the puzzle pack is included on the receipt. The name of
the puzzle pack is not consistently found on the receipts - rather they are listed as puzzle pack 0, 1, 2, or 3.

The Magic Jigsaw Puzzle folks told me that was not enough to restore my purchases.

I have purchased/had 36 puzzle pack and spent about $135. Any advice?

Microsoft: are you able to generate a vendor specific list of payments as well as the "name" of the puzzle pack as opposed to the generic description of puzzle pack 0,1,2,or 3?

Needless to say - I am very disappointed. When I spoke with the company I asked if they could give me a credit for my expenditure and I would repurchase the puzzle packs I had. This way they would see that the expenditures were made. The company suggested
I contact Microsoft.

Is this the place to vent my concern and ask for help solving my issue.

Thanks.

 

Jigsaw Frenzy puzzle packs

I have Windows 10 and until a few days ago, had no problem with my Jigsaw Puzzle Frenzy puzzle packs I had purchased. I just clicked on the Summertime puzzle pack and it wants to charge me $2.49 for the pack that I have already purchased!! The same for
my Transylvania puzzle pack. Why should I pay again for something that has already been purchased??? It isn't anywhere on my computer! I have the Jigsaw Puzzle Frenzy and it does not show my purchased packs. Please don't give me the same answer as before
that I should go to the Microsoft store etc. That did not help!

 

Jigsaw Puzzle Frenzy puzzle packs disappearing after purchase on Windows 10

Old title: Jigsaw Puzzle Frenzy puzzle packs

I have purchased some of the jigsaw puzzle frenzy puzzle packs only to have them disappear from the page after one day. I am paying for something that I have no access to anymore. They came back after another purchase, disappeared, purchased another, they
came back, disappeared again, now I purchased another one yesterday, the ones I had purchased and disappeared came back and now they are gone again. I am paying ransom for these. I am a little more than frustrated, I am furious!