Windows 10: I have lost all my windows 7 files and am unable to restore

I have lost my windows 7 files and all info has disappeared please help me

:)

 

December 2017 PC update - all files lost

We appreciate the update. Since you're still unable to locate your files, you can restore them from a backup. Here's how:

• Click Start.
• Go to Settings then Update & security.
• Select Backup then choose Backup and restore (Windows 7).
• Click Restore my files and follow the instructions to restore your files.

Let us know if the steps above worked for you.

 

Unable To Restore System Image Files On Windows 7 Pro

I have long depended on the System Image Restore function in Windows 7 Pro. Yesterday, I had need to use that function and found that System Image Restore is no longer functional on a machine that I successfully used it on 90 days ago. Today I checked eight
additional Win 7 Pro machines in two different locations and all had the same condition.

When I choose All Programs, Maintenance, Back-up and Restore and choose Restore My Files the last system image back-up no longer appears in the Restore Files window. When I click on Choose a Different date, a list of backup files appears and I am able to
select a back-up date and click OK. Although, that backup does not populate the Restore Files window and the next button on it does not go live. We save system image back-ups on a USB, external hard drive.

Because I used this function successfully 90 days ago and the issue exits in multiple locations on multiple machines I'm lead to believe this may be the result of an MS Windows update rolled out in the last 90 days.

Can you confirm that the issue is a result of an update released in the last 90 days?

If so, is an update planned to resolve the issue?

If this issue is a result of a recent update and no update is planned to resolve the issue, can you suggest a work around to re-image the machine?

Do you have any comments, suggestions, recommendations or guidance in this regard?

 

Lost a REALLY IMPORTANT folder

Hi Tanya,

We'd like to know a few things to understand this better and help you recover the missing folder. Please answer these questions:

• Did you lose it after upgrading to Windows 10?
• How long has it been since you installed Windows 10 on the computer?

Windows 10 does not apply changes or remove personal files without your permission. We suggest you restore the previous version of the folder or drive that used to contain the files you are looking for. Refer to this

page for the steps.

Let us know if you need more help.

Regards.