Windows 10: I have not been able to find my BitLocker recovery key. My Surface Laptop.

Discus and support I have not been able to find my BitLocker recovery key. My Surface Laptop. in Windows 10 Software and Apps to solve the problem; My laptop has me going through a cycle of spins around BitLocker. It won't let me do a factory reset and the automatic repair says "the device ran into... Discussion in 'Windows 10 Software and Apps' started by Jo St Hill Jo St Hill, Nov 19, 2023.

  1. JO ST HILL JO ST HILL
    Jo St Hill Jo St Hill Win User

    I have not been able to find my BitLocker recovery key. My Surface Laptop.


    My laptop has me going through a cycle of spins around BitLocker. It won't let me do a factory reset and the automatic repair says "the device ran into a proble with :-.I have tried to log in using another device to find my BitLocker recovery key, but I can't find it. Help!!!!

    :)
     
    Jo St Hill Jo St Hill, Nov 19, 2023
    #1
  2. SHAFEEQ_KHAN
    Shafeeq_Khan Win User

    bitlocker recovery key

    Hi Singh,

    Thank you for writing to Microsoft Community Forums.

    In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

    1. Are you not able login to your computer due to BitLocker Recovery Key?
    2. Did you ever setup BitLocker Recovery Key on your computer?
    3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
    4. Are you using Windows 10 Home or Windows 10 Professional?

    Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

    Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.
     
    Shafeeq_Khan, Nov 19, 2023
    #2
  3. SINGH SHWETA RAJKUMAR
    Singh Shweta Rajkumar Win User
    bitlocker recovery key

    Hi Shafeeq,

    Please find my answers to your questions below:

    1. Are you not able login to your computer due to BitLocker Recovery Key? - Yes, I am unable to even start my laptop unless I enter the recovery key.
    2. Did you ever setup BitLocker Recovery Key on your computer? Nope
    3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key? Yes. I have a microsoft account and am able to login usually. But i am unable to login when I try to find the bitlocker recovery key.
    4. Are you using Windows 10 Home or Windows 10 Professional? Windows 10 Home

    When I on my laptop, there is a blue screen that asks me for bitlocker recovery key. I have tried asking my laptop company (Lenovo) and my institution both but no one has any answer to this. I have my bitlocker recovery ID number if that can help me find
    the recovery key.

    Waiting eagerly for a response.

    Thanks, and regards,

    Shweta
     
    Singh Shweta Rajkumar, Nov 19, 2023
    #3
  4. JEREMY TAYLOR1
    Jeremy Taylor1 Win User

    I have not been able to find my BitLocker recovery key. My Surface Laptop.

    Bitlocker Recovery Key

    No, no other accounts.

    What puzzles me is why the Bitlocker recovery key is not listed on the microsoft account, but there is a recovery key listed there for a computer I do not recognise.

    I have several laptops but only the HP Envy has had Bitlocker on it. So what key is this on my account? And why isn't the Envy key there?
     
    Jeremy Taylor1, Nov 19, 2023
    #4
Thema:

I have not been able to find my BitLocker recovery key. My Surface Laptop.

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