Windows 10: I have purchased jigsaw collections and they never show up when I open MS jigsaw. Win 11.

Discus and support I have purchased jigsaw collections and they never show up when I open MS jigsaw. Win 11. in Windows 10 Gaming to solve the problem; When I purchase a Jigsaw collection in MS Jigsaw, it downloads and I can see the download. If I close/reopen Jigsaw, the purchsed collections are no... Discussion in 'Windows 10 Gaming' started by JackVP_43, Jan 26, 2023.

  1. JACKVP_43
    JackVP_43 Win User

    I have purchased jigsaw collections and they never show up when I open MS jigsaw. Win 11.


    When I purchase a Jigsaw collection in MS Jigsaw, it downloads and I can see the download. If I close/reopen Jigsaw, the purchsed collections are no longer there,

    :)
     
    JackVP_43, Jan 26, 2023
    #1
  2. HILL1951
    Hill1951 Win User

    MS Jigsaw - cannot download any collections in Classic

    Hi

    I created a new MS account. I installed MS Jigsaw and was able to download a free collection.

    Next steps?
     
    Hill1951, Jan 26, 2023
    #2
  3. NEILMACLEANBC
    NeilMacleanBC Win User
    Microsoft Jigsaw - unable to download purchased collections

    Hey Nathan,

    No, it doesn't happen with any other program. As stated originally, I even tested other MS Collection apps, but the problem only occurs with MS Jigsaw.

    Same content? Well, it hangs with any Daily Challenges in Jigsaw, but not in Solitaire or Sudoku. The window closes (blinks off) whenever I try to download a Jigsaw collection - any collection. (yes, I'm talking about ones I have already purchased) I can
    download these collections to my other laptop, but not this one. And after removing the app and reinstalling, I was unable to download the collections that had been previously downloaded - the Jigsaw window just closes.

    So, I thought I had answered these questions in my original post but I've tried to clarify more. Or am I missing the point - are you're really asking about something different?

    No, problem is not RAM. Even if it's the only app running Jigsaw blinks off. With multiple resource-heavy apps running, other apps function and download content without a problem, just like Jigsaw used to do.

    App troubleshooter gave me the same result as WesPhillips13 - won't work for Windows 10. But please note that I use many apps from the Windows Store and Jigsaw is the only one that has stopped functioning correctly.
     
    NeilMacleanBC, Jan 26, 2023
    #3
  4. PENNYMILLY
    PennyMilly Win User

    I have purchased jigsaw collections and they never show up when I open MS jigsaw. Win 11.

    Jigsaw has lost all my purchased collections

    Jigsaw suddenly cannot connect to Xbox from my Win10 PC and has lost all my purchased collections. It askes me to sign in to the Xbox app and try again. The Xbox app IS signed in. I've logged out, reinstalled, rebooted, updated, run the trouble shooter
    and anything else the support staff can suggest, but they seem to have no solution. It's almost as if it tries to connect but fails very quickly. It is only jigsaw that fails. The whole Solitaire collection IS signed in apart from Jigsaw. Has anyone found
    a solution?
     
    PennyMilly, Jan 26, 2023
    #4
Thema:

I have purchased jigsaw collections and they never show up when I open MS jigsaw. Win 11.

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