Windows 10: I have some issues with my hello sign in options

Discus and support I have some issues with my hello sign in options in Windows 10 Software and Apps to solve the problem; On my sign in page my fingerprint and facial recognition is showing we couldn't find a camera compatible with window hello face and we couldn't find a... Discussion in 'Windows 10 Software and Apps' started by fasole ayodeji, Aug 23, 2024.

  1. I have some issues with my hello sign in options


    On my sign in page my fingerprint and facial recognition is showing we couldn't find a camera compatible with window hello face and we couldn't find a fingerprint scanner compatible with window hello fingerprint

    :)
     
    fasole ayodeji, Aug 23, 2024
    #1

  2. Face sign in is missing in windows hello

    Hi Suvajit,

    Thanks for posting your query on Microsoft Community.



    As per your query, I suggest you to change the Sign In option and check if it helps.

    To change Sign In option, follow the below steps.


    • Type Setting in the search area on the taskbar and select
      Settings.

    • Select Accounts.

    • Select Sign In option on the left panel.


    Reply to us with the status of your issue. We will be happy to assist you.
     
    Santosh_Rai, Aug 23, 2024
    #2
  3. My hello sign in stopped working.

    Hi,

    This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

    • Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
    • Is there an error message displayed when using Windows Hello?

    Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

    • Click the Start button and select the Settings
      icon.
    • Choose Accounts from the list.
    • Select Sign-in options in the left pane of the window.
    • Under Windows Hello, kindly check the status of it.

    As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
    update drivers in Windows 10.

    We'll keep an eye out for your response.
     
    Gerard Qui, Aug 23, 2024
    #3
  4. Nikhar_K Win User

    I have some issues with my hello sign in options

    Windows Hello Face Sign In Option Unavailable

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to use Windows Hello Face and PIN on your computer. I’ll certainly assist you with the issue.



    However, please let us know:



    • Are you aware of any changes made to the computer prior to this issue?


    You may want to refer the troubleshooting steps mentioned below and see if that helps:



    Reset Windows Hello Biometric Database:



    1. Press Windows key + R, to open Run dialog box.
    2. Type services.msc and click on OK.
    3. Look for Windows Biometric Service, double click on it and click on Stop.
    4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder.
    5. After taking a backup of the files, delete all the files.
    6. Now, open Services by following step 1 and 2, and restart the Windows Biometric Service.
    7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.


    You may want to refer the suggestions provided by EddyK
    replied on ‎03-29-2020 in the thread
    Windows sign-in options "currently unavailable"
    .



    Let us know the results, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Aug 23, 2024
    #4
Thema:

I have some issues with my hello sign in options

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