Windows 10: I have upgraded my computer and cannot get 365 I have just been billed£55.99 and have lost...

I have just been billed £59.99 for my subscription, to Microsoft 365.I have had my computer upgraded, and have lost my product key how can I get back my office

:)

 

Windows 10 upgrade stuck at 99%.

Hi Lynn,

To get a better clarity on the issue, please answer the below questions;

• 
  What is the make and model of your Computer?
  
• 
  Are you getting any error messages?
  
• 
  Just to clarify, are you trying to update Windows 10 or Are you trying to upgrade to Windows 10 from any older version of Windows?
  
• 
  If you are doing an upgrade; how are you upgrading to Windows 10? What is the Windows version already installed on Computer?
  

I

suggest you to follow the steps provided by Andre Da Costa in the below link and check if you can upgrade to Windows 10 successfully.

Redirecting



Hope you can upgrade to Windows 10 successfully.

Get back to us for further assistance, we will be glad to help you.

 

Windows 10 update stall at 99%

Hi Trevor,

Please answer these question to assist you better.

When you say 'update to Windows 10 stalling at 99%' are you referring to upgrade to Windows 10 is stuck or unable to update Windows to different builds?

If your upgrade to Windows 10 Is stuck at 99% then refer the link below suggested by
Ander Da Costa on May 6, 2016 and follow the steps suggested.

Redirecting

If you are referring to Windows updates then follow the steps and check.

Run the Update Troubleshooter on the computer.

Windows 10 has a built-in troubleshooter to check and fix issues with Update. I would suggest you to run this troubleshooter to check if the issue is with your Windows update.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on Troubleshooting and click on the view all option on the left panel.
• Run the Windows Update troubleshooter.
• Restart the system and check if the issue is resolved.

Do let us know the status of the issue to assist you further. Thank you.

 

Details about change in billing for Office 365 monthly subscriptions

Source: Information about a recent change in billing for Office 365 monthly - Microsoft Community