Windows 10: I have windows 10 an HP cpu. When I put DVD in my D drive nothing happens?

I have windows 10 and a HP cpu. When I put DVD in my D drive nothing happens?

:)

 

how do I open the cd/dvd disk drive on the back of the HP envy all-in-one?

Hi,



Thank you for writing to Microsoft Community Forums.



For better clarity, please let us know:

• When you say, “how do I open the cd/dvd disk drive on the back” are you not able to open the drive to enter a disk or trying to replace the drive?
  
• What is the exact model number of the HP Envy PC that you are using? To check type:
  msinfo32 in the search bar on the Taskbar and hit
  Enter.
  

If the CD/DVD drive is not getting detected on the computer, I would suggest you to refer the steps mentioned in the HP article
HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8).



If you are unable to burn CD/DVD using the drive, I suggest you to refer the steps mentioned in the HP article

HP PCs - CD or DVD Drive Cannot Burn Discs (Windows 10, 8).



Please provide more information on the issue that you are facing to help you with the appropriate steps.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Dvd drive not showing

Is this the HP 15r014tx in your system specs? If so, try the steps in this thread....
https://h30434.www3.hp.com/t5/Notebo...r/td-p/6186456

It may be that your DVD drive has a hardware failure (as was suggested in that thread).

More HP support and diagnosis suggestions here in their Help pages....

https://support.hp.com/us-en/document/c03370738

 

"D" drive is full on HP B&O with Win 10

Hello,

Based on the information you've provided, we understand that you're unable to access D: drive on your computer and would like to delete some files. For us to assist you better with this concern, kindly answer the following questions:

• Which D: drive are you referring to, internal or external drive?
• What happens when you try to open D: drive, do you get any error message/error code?
• If yes, would you please mention the error message/error code in the response post?
• By the way, when did you start noticing this issue?

Meanwhile, we suggest checking if you are able to open the drive through Disk management by following the steps below:

• 
  Press Windows logo + X keys on the keyboard and select Disk management option.
  
• 
  Right click on the drive which is inaccessible and select Open option.
  
• 
  Check if the changes are effective.
  

We're looking forward to your response.