Windows 10: I installed a new Elecom wireless mouse and rebooted my PC. The mouse works but now my...

I installed a new Elecom wireless mouse. I went to use it but found that my Internet was out. I reconnected the wireless adapter and got Internet connection. I went to input my PIN number to log into Windows but my periphil wireless keyboard doesn’t work. I can’t log into Windows. I have rebooted 2-3 times but still no keyboard.Thanks for any help.

:)

 

Elecom Windows Hello Face Camera

1. Run a Windows Update to check for any drivers from Microsoft. If any are available, install them, then proceed to Step 3
   
2. Check the Elecom site directly for driver downloads. If there is a driver available, install it. If not, proceed to Step 3
   
3. Reboot your PC with the webcam connected
   

If the webcam still isn't detected on as a Windows Hello camera, try the above steps on a different PC to make sure the webcam itself works. I had a similar problem with the Mouse CM02-A on my work laptop today. Works just fine on 1 of my personal desktops. Strangely enough, the Logitech BRIO works just fine on the same work laptop the Mouse failed on.

My guess is the work laptop's group policy blocked the Mouse's driver or something like that.

 

Logitech Wireless Mouse

Hi Ken,

Not working wireless mouse could be due to the following:

• Outdated device driver
• No device driver installed
• Faulty wireless mouse receiver

We would like to know some information to better isolate the issue:

• Have you done any changes (like updating your Windows) on your computer prior to the issue?
  
• Have you tried using using your wireless mouse on other computer and checked if the issue persists?
• Have you tried updating your wireless mouse driver?

For initial troubleshooting steps, we suggest that you follow the steps below on how to run Windows troubleshooter:

• Type troubleshoot in the search box and press Enter.
• Select Hardware and Devices, then click
  Run the troubleshooter.

If the troubleshooter didn't work, you can check this
article about updating your wireless mouse driver.

Let us know if you need further assistance.

 

Install wireless mouse

Hi Daniel,



Thank you for writing to Microsoft Community forum.

• What is the make and model of the wireless mouse?

You may follow the steps listed below and install the wireless mouse.

• Open ‘Settings’ and click on ‘Devices’.
  
• Click on ‘Bluetooth and other devices’ and turn on Bluetooth.
  
• Turn on your mouse meanwhile using the ‘On/Off’ switch.
  
• Press the ‘Pairing’ button on your mouse if present.
  
  (Go through the user manual to find out if your mouse has a pairing button and where it is located.)
  
• Allow the mouse to pair.
  

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.