Windows 10: I installed dolby access

I installed Dolby access and Purchased a License but Dolby vision is not available store and in app I have hdr tv too Intalled latest version window 11

:)

 

Dolby Atmos won't install

I have downloaded the Dolby Access app through Windows Store, I have gone through the "getting Dolby Atmos" prompts through the app, I opted to go with the 30 day trial and it appeared to be installing Dolby while a loading spinner ran over the trial option.
Afterwards it prompted me to begin setup of Dolby Atmos by going to my device properties -> Spatial Sound -> Dolby Atmos...however the option "Dolby Atmos" is not there.

I figured maybe I just need to restart my computer to finish the install but even after restarting I still only see the option "off" under the Spatial Sound tab. There does not seem to be anyway to attempt to re-install the software as there is no program
listed for Dolby Atmos in my Programs list and the Dolby Access app seems to believe it is installed on my computer.

How can I go about fixing this issue?

 

Dolby Atmos

We would like to confirm if you have check if you Dolby Atmos can be dectect by your computer?

We suggest that you check if its being detected by following these steps:

• At the bottom right side of your screen, where the Time and date can also be located, look for the
  sound icon.
• Right click on the sound icon, a smaill window will pop up with the Sound
  menus.
• Click on the Playback Devices.
• The Sound window will appear with the Playback
  tab.
• Look for Dolby Atmos to make sure that it is properly installed.

If its not on the list in Playback Devices, kindly check if its listed in Device Manager by:

• From the Start menu, type in Device Manager, then
  Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click
  Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.
  

After your computer has restarted and your are in the Desktop screen of your computer, connect your Dolby Atmos device. It should automatically be installed in your computer by giving you prompts. Once successfully installed, kindly check if it is detected
now by you computer in Playback Devices.

We'll be waiting for your update.

 

Still can't activate dolby atmos for headphones

Hi Noam,

Thank you for writing to Microsoft Community Forums.

I understand that the Dolby Atmos for headphones option is not showing in Spatial sound. We’ll definitely look into this for you. For us to provide you the most appropriate assistance, kindly provide us the information needed below:

1. What is the make and the model number of the computer?
   
2. Which build version of Windows 10 are you using?
   
3. May I know, since when are you facing this issue?
   
4. Are you aware of any other changes made on the computer prior to this issue?
   
5. Have you tried installing the
   Dolby Access app from Microsoft Store and checked?
   
6. Did you perform any troubleshooting steps to troubleshoot this issue?
   

I’d suggest you to download the Dolby Access app from the Windows Store and check. The app will guide you to setup headphones.

Looking forward to your response so we can assist you further.

Regards,

Naveen M

Microsoft Community - Moderator