Windows 10: I installed new headphones and even though i keep disabling them they always enable...

Hey,Since this problem includes a 3rd party program, asking here at the Microsoft support page might not be the best place, but I will give it a shot.Like the title says I bought the Steelseries Arctis Nova 7 which has 4 diffrent audio outputs. The regular output, and then Steelseries sonar software outputs for the remaning 3 gaming, music & chat, and also 2 mic inputs sonar mic and regular mic.The problem is that I'm using an Focusrite soundcard with my mic for talking and gaming, but windows always on startup keep changing to the Steelseries sonar mic which doesn't give any sound a

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Windows 10 - headphones disability to work

Hello,

Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

As per the description, I understand that you are experiencing issue with headphones not working in the system.

I certainly understand your concern and will try my best to help you.

In order to understand the issue more clearly, I would request you to provide me with the following information.

• 
  What is the make and model of the headphones?
  
• 
  Have you tried connecting the headphones to another jack or another computer and checked if they are working?
  

Make sure your headphones aren't plugged into the line out (headphone) jack of your sound card or computer (unless you want to be listening with headphones rather than speakers). When you plug in headphones, most computers
automatically cut the sound to the speakers. Ensure the headphone is fully and firmly inserted into the correct jack. Plug in the headphone and see if the same shows up in Device Manager.

I would suggest you to try the following methods and check if it helps.

Method 1:

Open the Hardware and Devices troubleshooter.

Note: If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues
and makes sure that any new device or hardware attached to your computer was installed correctly.

Windows help & learning

If issue persists, follow method 2.



Method 2:



Check with the volume settings. Please follow the steps given below and check if it helps.

• 
  Right click on the speaker icon in taskbar and select volume control options.
  
• 
  Put a check mark on "All devices currently playing sound".
  
• 
  Make sure you have "The default communication device unchecked".
  
• 
  Place a check mark on both speakers and headphones. Click Apply and OK.
  

If issue persists, follow method 3.



Method 3:



This happens when you have the speakers set to default. We need to set the headphones as default. Please follow the steps given below and check if it helps.

• 
  Perform the task mentioned below to set speakers as default.
  
• 
  Go to Start and click on control Panel.
  
• 
  Click in Sound, then a new window will open up.
  
• 
  In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices.
  
• 
  Now check if the headphone is listed there and right click on it and choose enable.
  
• 
  Highlight that headphone and click on "Set as Default".
  

Also try to install latest chipset drivers in the system and check if it helps.

The above steps holds good for Windows 10 as well.

Also, I would suggest you to refer to the suggestions provided by
“Preethu” replied on April 22, 2015 in the following Microsoft Community link and check if that helps.

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I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

!!!Headphones stopped working again after the new update!!!

Hi Erfan,

Thank you for posting back.

Using the make and model of your headphones, you can download the drivers for it and install in compatibility mode.

However, before that try the following steps and check if it helps.

• Press the ‘Windows key + X’ key on the keyboard, click on
  Control Panel and then Hardware and sound option.
• Click Sound, then a new window will open up.
• In the new window, click on the tab "Playback".
• Right click on empty space and click on Show Disabled devices.
• Now check if headphones is listed there and right click on it and choose
  enable.
• Highlight that headphones and click on "Set as Default".

Keep us posted with the status of the issue to assist you further.

Thank you.

 

Headphones output device is not plugged in

A quick update about additional steps I tried:

1. Uninstall KB4512508 (no effect)
2. Re-install KB4512508 (no effect)
3. Disable and re-enable High Definition Audio Device via device manager (no effect)
   

As a last ditch I booted the PC with a live OS from USB storage and to my surprise the Headphones socket on the front panel was detected and worked fine. I think this should rule out a hardware-related issue.

Once again, I would appreciate any suggestion to solve this problem.

Best regards,