Windows 10: I just bought a new pc and I am not able to log in

I just bought a new pc unable to get pass the log on screen

:)

 

Can't log into pc

Hi,

I appreciate the troubleshooting steps you have tried to resolve the issue.

Please answer this question to assist you better.

• Is the issue in Local account or Microsoft Account?
• Are you able to use Mouse?

I would suggest you to restart your computer and check for Num lock
key on the keyboard; It should be turned on. Also press Windows key + space bar
and check for language changes.

If you are able to use Mouse then click on Easy of access
button on the lock screen and choose onscreen keyboard and try to enter the password. Do let us know if you are able to log into PC. Thank you.

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

 

log in with new user, not able to log in

Hi,



Thank you for writing to Microsoft Community Forums.



In order to assist you with the appropriate troubleshooting steps, please let us know:

• Are you trying to login to the computer using the account or trying to sign in to Outlook.com using a web browser?
  
• When you say “I made a new user account and they are not able to log in”, what happens when you try to login to the new user account?
  
• How did you create a new user account?
  
• Do you receive any error message/code?
  

If possible, please share the screenshot of the error in order to get a clear picture of the issue that you are facing. Please refer
how to include a screenshot in your post
to upload the screenshot.



Note: Make sure you don’t capture any personal information while taking the screenshot.



Please reply with more information on the issue to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator