Windows 10: I just put in a new terabyte storage drive but it's not being detected

My drive should be here but it doesn't show up. What do I do?

:)

 

Terabyte Drive Image Backup and Restore - Who knows ?

See TeraByte Product Release Thread | Wilders Security Forums, also the support forum.
Terabyte is very good, inexpensive and reliable. There is a learning curve, not exactly a "home" product.

 

Mass Storage Drive is not getting detected under File Explorer option in Windows 10.

Hello Alexandra,



Thank you for posting on Microsoft Community. We regret the inconvenience caused and apologize for the delay in response.



Before assisting further, I would like to ask you few questions:

• Is the drive visible under Disk management?
• Does the drive get detected on connecting the same to another PC?

You may be facing the above issue due to some of the system components conflicting with Windows 10 operating system on the PC. Running the troubleshooter will help in detecting and identifying the issue and sometime will fix to enhance the performance
of the system.



Method 1: I suggest you to run the
Hardware and Devices troubleshooter by following the steps below and check if the issue is resolved.

• Press Windows logo key on the keyboard, type troubleshooter and select the top most search result.
• Click on View all from left side panel of the screen.
• Select Hardware and Devices, click on Advanced
  option and check Apply repairs automatically option.
• Follow the on screen instructions.
• Close the window after troubleshooting is completed and check if the changes are effective.

Method 2: If the issue persists, I suggest you to check if the device gets detected under
Disk management by following the steps below:

• Press Windows logo + X keys on the keyboard and select
  Disk management option from the context menu.
• Check if WD Elements mass storage drive is visible in the window.
• If visible, check if you can open the files in the
  File Explorer by right clicking and selecting Open option form the context menu.

Write to us with the answers to the above questions and the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

External Drive using storage spaces does not work on my new Win 10 PC?

Hi Leo,

Storage Spaces not only increase storage over time as you add drivers to your PC, it will also help you in protecting your data from drive failures. To isolate your concern, we'd like to know if you were getting any error messages when trying
to connect the external drive to your new PC. Also, can you tell us what troubleshooting steps have you tried so far?

In the meantime, we suggest that you run the Hardware and Devices troubleshooter to perform a diagnostic process on your system that will check and fix issues related to Storage Spaces. To do this, please follow the steps below:

• Type troubleshooting in the Search bar, then press
  Enter.
  
• Click View all from the left pane.
  
• Locate and click Hardware and Devices to run the troubleshooter then follow the next steps.
  

Furthermore, here is a link for more information about the Storage
Spaces in Windows 10.

We'll be looking forward to your response.