Windows 10: I just reset my computer and the process seems to have worked, however both my keyboard and...

I just reset my pc per instructions of Microsoft support. The reset seems to have gone through, however both my keyboard and mouse don’t seem to connect. I’ve tried plugging in different keyboards and while the lights come on no input goes through. When I plug them into another pc they work just fine.

:)

 

Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

Hi,

A device like your keyboard and mouse is not detected during factory reset.
To help us determine the appropriate troubleshooting steps
that can resolve your concern, we would like to ask the following questions:

• Are you performing a factory reset on a laptop or a desktop?
• Is this the first time you perform a factory reset on your device?
• What troubleshooting steps have you done so far to resolve your concern?

In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

We look forward to your response.

 

Built in keyboard not working

I recently purchased an ASUS ROG GL553VD Notebook Computer and a few weeks ago the keyboard stopped working. After a few restarts it worked again, but today the problem came back, and was not fixed by any amount of restarting. Several people on past posts said to reinstall they Keyboard driver, but there was no Keyboard section in the Device Manager. I am currently resetting the laptop to factory settings to see if that fixes the issue. Any other suggestions would be greatly appreciated.

 

Keyboard volume keys not working properly after upgrade to Win10

Hi,

Sorry for the delay in replying.

Uninstall and reinstall the Keyboard driver from manufacturer’s website.

Follow these steps to Uninstall Keyboard driver.

• 
  Press Windows key + X to select Device Manager.
  
• 
  Search for Keyboard driver and expand it.
  
• 
  Right click on the Keyboard driver and select Uninstall.
  
• 
  Follow the onscreen directions to complete the process and restart the computer.
  

Further, I suggest you to download the latest keyboard drivers from the manufacturer’s website.

Keep us informed to help you further.