Windows 10: I just set up a new keyboard and mouse and for whatever reason my bluetooth headphones have...

I use the Skullcandy Hesh ANC headphones and when connected I have two options for audio output/input which are headphones and headset. The headphones output is the one I normally use because the audio quality is good whereas the headset audio is significantly worse. Since I set up my new keyboard and mouse the headphones option only works when I am in a call with friends but not if I have a game open as well. I am forced to use the low quality headset option because it allows me to hear discord with the game open but I still get no game sounds and cannot listen to music. I have been troublesh

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bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Bluetooth mouse and keyboard freeze - until bluetooth settings are opened

Hi Christopher Kagy.

Welcome to the Microsoft community and thank you for asking your question in the community!

I understand that your new bluetooth mouse and bluetooth keyboard will be suspended in use, but your trackpad will still work, and you will only be able to use your mouse if you are searching for "bluetooth and other device settings".

I think the reason why your mouse stopped working in the middle of the process may be that you have turned on Bluetooth and "Allow the computer to turn off this device to save power" in the power options of your mouse and keyboard device. Please follow the steps below to try to resolve the issue:

• Windows + X keys to select Device Manager.
  
• Right-click under your mouse, keyboard and Bluetooth devices and select Properties > Power Management > Allow computer to turn off this device to save power to remove the check box, click OK.
  
• Reboot the device and see if the problem is solved.
  

Please let me know if I have misunderstood. Tell us the results and we will get back to you as soon as possible. We look forward to hearing from you.

Best regards,

| Microsoft Community Support Specialist

 

Bluetooth USB Dongle

Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

-Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

-Clicked "Connect Other Devices."

- Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

-Click on Properties on HT820, and then on services, it does not show any services at all.

- Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

"3.6 How do I listen to music wirelessly with a Bluetooth headphone?
All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

-I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

-Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?