Windows 10: I keep asking for help with Family security account problems. How can I get help???

I have 2 tickets in for support, Case #:7011759848, and Case #: 1048590762. I have been emailed generic in structions to remove a family member. but those instructions are not possible, they will not let me do what I have been told to do. The accoun t permissions for a child and an Adult have gotten mixed up. and neither account can remove the other in order to fix this. I am BEGGING for some help. It seems to be a loop of permissions. Please someone help. Chat assistance has told me this is my only remaining option here to try to get a "Project Manager". Please someone help! The form email i

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Help with Windows 10 Microsoft Family

Hi Thomas,

Thank you for posting your query in Microsoft Community.

I'm sorry to hear that. I can imagine that must be frustrating.

I would suggest you to try removing and re-adding the child account and check if the issue persists.

Follow the steps below to remove the child account:

1. From a web browser, go to
http://account.microsoft.com/family and sign in with your Microsoft account

2. To remove a child, choose Remove at the top of the section labeled
Select a child to view or edit their settings.

3. Select the person you want to remove from the family.

4. Select the Remove button that appears when you've chosen the person to remove.

Once removed, follow the steps given in the help article below to re-add the child account:

Set up you family

For more information and help on family safety, refer the link below:

Family Safety: Frequently Asked Questions (Applies to Windows 10)

Hope this helps.

Let us know if you need further assistance, we will be glad to help.

 

Read this before asking for help!

Below are some steps you should follow before asking for help, in order to get you the best help possible.

here are some basic suggestions that apply to the ENTIRE forum when asking for help

• Come up with a proper thread title. "help!" "i broke it" and so on are no good. People will not click the thread link without knowing what its about.
• Use proper spelling and grammar. If english is not your first language, get someone better than you to proof read it. We cannot help you if we cant understand you.
• Fill out your user specifications here. Make sure you change the drop down box to "yes"
• Wait for a response. Dont add needless posts asking for help such as "is anybody there?". It merely annoys people, so they wont bother to help you.
• If you have more information to add, use the edit button and edit the first post. New people to the thread read the first post and may offer help not realising you've added more details further on.
• List your problem in a clear and concise manner. See below for a good example and a bad example
• Search for other people with the same problem in google. There could be an easy fix that has already been stated somewhere.
• If you find another thread here on TPU with a similar problem, but NOT the same do not post your issue there. Start a new thread. Simply because it has something in common, does not mean its the same problem, nor does it mean it will have the same solution.
• Be polite. no ones going to help you if you arent nice to them. If people arent nice to YOU, ignore them and hit the "report post" button underneath their name.

Good example:
Hello, when i play 3D games my computer restarts. my PSU is a 400W Bestec that came with the case and my video card is a radeon 2600XT. What can i do to find out why its restarting?
I'm running windows XP service pack 1 and catalyst 8.12 drivers from the AMD website.
The problem has been happening for months, but i never got around to fixing it.

Bad example:
my stupid comp is crashn n stuff. tell me how to fix it before i smash the darn thing.



Here are some suggestions specific to the overclocking and cooling sections of the forum.
(IN PROGRESS)

• Gather every shred of information you can. Memory timings, default voltages, idle temperatures and load temperatures. EVERYTHING.
• Google your problem. If you find something half related - link us. it may have answers we need.
• Make sure you test the system properly with some like OCCT's LINPACK test. Run it for a few hours. Make sure you're stable at stock speeds before bothering with OCing, you could have faulty hardware or inferior even before you overclock.
• Let us know clearly what you want to achieve, and whats stopping you. People will offer lots of solutions and advice, but its no use solving the wrong problem.

 

Family restrictions on adult account

Hello Erik,

There are several reasons for this issue to happen. if you’re sure that your account should not be included in a family restriction, we suggest that you check the below articles:

• Turn off family settings in Windows 10
• How do I turn off family features?

These articles contain steps that you can perform to help you resolve your issue.

Keep us updated with the results.