Windows 10: I keep disconnecting from my network I use Wi-Fi, and have under half the download speed of...

I've recently been having a issue where I keep disconnecting from the network at random intervals, but it only seems to happen when I'm trying to fix it if that be research or actually doing something to fix the problem. What happens is that it disconnects me from the network, I can't connect for a bit and if I do it says the network has no internet and when it works I have around 15-40 megabits download whereas every other device has over 100 megabits download. This problem only originated around 3 days ago, but I've tried every fix i can think of from updating my drivers, to doing everything

:)

 

Wi-Fi disconnect

Windows doesn't disconnect a properly working WiFi. Mine NEVER disconnects since the last time I restarted my computer. I suggest to check for near-by WiFi radios to see if your channel is too crowded or if all the channels are crowded, just switch to 5 GHz band like mine

 

Windows 10 cutting Wi-Fi speed in half

I have 300Mbps Internet plan from Xfinity and for the past two years my Wi-Fi speeds on my gaming desktop PC have been very close to that mark according to various speed test apps. Recently, I noticed slow downloads and in-game stuttering. A speed check showed that I am only getting around 155 Mbps. At first, I blamed Xfinity, to my embarrassment. My iPhone 13, in my hand by the PC was getting about 308 with the same app. The PCs Wi-Fi Network Status page is showing the Wi-Fi link speed is 325, but Windows appears to be somehow throttling that down to 155. Windows appears to be doing something between the hardware and the applications. Any suggestions would be much appreciated. (The Microsoft Updater says that my drivers are all current).

Jay

 

Wi-Fi is disconnected by the driver!?!!

Hi



Welcome to Microsoft community.

Based on the detailed information you've provided, it appears that your Wi-Fi connectivity issue, particularly with the Intel(R) Wireless-AC 9560 160MHz adapter, involves sporadic disconnections and failures to connect to an open network at your local coffee shop. The issue seems to have been temporarily resolved by waiting and retrying the connection, suggesting it might not be a persistent hardware or driver issue but rather a problem related to the network environment or the adapter's interaction with it at that moment. Here are some steps and considerations to help you address and potentially mitigate this issue:

Network Environment Factors

• Router Overload: Open networks, especially in busy places like coffee shops, can experience high traffic, leading to temporary disconnections or connection failures for some devices.
  
• Interference: Wi-Fi signals can be affected by physical obstructions and interference from other wireless devices. The quality of the connection can vary depending on your proximity to the router and the level of interference.
  

Wi-Fi Adapter Settings

• Power Management: Ensure that the power management settings for the Wi-Fi adapter do not allow the computer to turn off the device to save power. You can check this in the Device Manager under the "Power Management" tab for your Wi-Fi adapter.
  
• Driver Update: Although your driver version is relatively recent (22.240.0.6 from June 18, 2023), it's wise to check the manufacturer's website or use the Intel Driver & Support Assistant to ensure there are no newer drivers that could improve stability or compatibility.
  

Wi-Fi Profile Corruption

• Sometimes, the profile saved for a particular network can become corrupted, leading to connection issues. Try forgetting the network (Settings > Network & Internet > Wi-Fi > Manage known networks) and then reconnecting, which will create a new profile.
  

Router Issues

• Since the issue seems to be intermittent and related to a specific network, it's possible that the router itself is occasionally failing to respond properly to connection attempts. Unfortunately, this is outside your control, but restarting the router can often resolve such issues. You might want to mention this to the coffee shop staff if the problem persists.
  

System Network Troubleshooter

• Running Windows' built-in network troubleshooter can sometimes identify and resolve connectivity issues automatically. You can access this by going to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Internet Connections.
  

Consider an External Wi-Fi Adapter

• If the issue persists and significantly affects your productivity, consider using an external USB Wi-Fi adapter as a workaround. These devices can offer an alternative means to connect to Wi-Fi networks and may bypass the issues you're experiencing with the built-in adapter.
  

Given the sporadic nature of the problem and its resolution upon waiting and retrying, it's likely an issue that can be mitigated through adjustments to settings, awareness of environmental factors, and keeping your system's drivers and OS up to date. However, if the problem becomes more frequent or severe, it may warrant further investigation into potential.

Please feel free to let me know how it goes.

Best regards

Derrick Qian | Microsoft Community Support Specialist