Windows 10: I keep getting TrojanDownloader message when the file does not exist any more.

I deleted the file TIMESCS.XLS - which I created many years ago. I deleted it because was getting threat warnings of the following kind.

Now I seem to be trapped in a situation where it is appearing in ShadowCopy files.

Detected:TrojanDownloader:O97M/EncDoc.JKN!MTB

Affected items
file: \Device\HarddiskVolumeShadowCopy43\Excel Data\BESST2\CALVERT\TIMESCS.XLS


I reported the issue via MS Feedback hub and I was told the issue was resolved. However, every time I do a full backup I get the above message from defender and the backup stop


How do I remedy this problem?

:)

 

Burning Files To cdr

I tried to drag a .txt file to the burn list, as suggested above, but it will not drop in. I get a message "+add to burn list" but I cannot get it to drop into the burn list. Is there another step I am missing?

 

Cannot create a file when that file already exists error message

I get this message when I try to change windows 10 update download location. The steps I performed were:


1. Stop wuauserv in Task Manager > Services tab.
2. Rename C:\Windows\SoftwareDistribution to C:\Windows\OldSoftwareDistribution
3. Create new folder on external harddrive: D:\WindowsUpdateLocation
4. Open command prompt - Run as administrator and type in mklink /j c:\windows\softwaredistribution d:\WindowsUpdateDownload and hit enter.

I get 'Cannot create a file when that file already exists' . What am I doing wrong here? It should say Junction created for C:\Windows\OldSoftwareDistribution <<=>> D:\WindowsUpdateLocation but I get the error message instead.

 

Cannot rename files - File or folder does not exist

When I try and rename a file or folder on my desktop I get an error message - The file or folder does not exist. They do exist. I have full control over them by permissions. I can rename them through CMD. I can rename files in other folders. In looking around
the internet I found the instructions below on the Microsoft website,
they didn't help.

Help with this would be greatly appreciated.

Thanks.

Method 1: Run Built in Troubleshooter.

Please follow the steps below to run Built in Troubleshooter:

1. Type troubleshooting in the Search area on the taskbar.
   
2. Click on View all on the left panel of the Troubleshooting Windows.
   
3. Select Windows store Apps.
   
4. Follow the on screen instruction.

Method 2: If the issue still persist please follow below steps.

1. Open the Task manager. Here’s a tip: Press CTRL+Shift+ESC.
2. Click File > Run New Task.
3. Make sure you have a check mark beside “Create this task with administrative privileges”
   
4. Type Powershell
5. Type the following in the Powershell prompt:
   
   $manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest
   
6. Close the Powershell window
7. Reboot.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.