Windows 10: I live in the uk and am struggling to claim refund on app bought on Microsoft Store that...

I live in uk and purchased the app to link to my sony headphones: Headphones Connect.By: AST Software. The app is free on my android tablet and phone and works perfectly. I had to pay £4.19 and the app will not connect with my headphones through bluetooth. I understand under the Sale of Goods Act, I am entitled to a refund however the microsoft system seems to take me all over the place and continually ends in an XBox refund site. Any suggestions, please?

:)

 

Refund for an application bought on Microsoft Store

Hi,

Most apps, games, movies, TV shows, and books purchased in the Microsoft Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund. Should you have other questions and clarifications,
we suggest that you contact our
Microsoft Support team.

For detailed information about the return and refund policy, see
Microsoft Terms of Sale.

Let us know if you need further assistance.

 

Unable to claim refund on app bought on Microsoft Store

A couple days ago, I bought an app on the Microsoft Store that ended up not working as intended. I asked for a refund through the Xbox page (I followed all the steps on the helpdesk and this is where it took me) and received a message from the Xbox team saying that I need to seek support from the Microsoft Office team.

I'm unsure why this was advised and also I am unable to get direct assistance from Office support. Instead, I get rerouted to the Q&A helpdesk which takes me right back to the Xbox page.

Any idea how and where to get in touch with someone about this?

Thanks!

 

App Support/Refund


Hi very upset, bought app in windows 10 store which did not work, so wanted refund. No link in store for refund, so did a web search, went on live chat, bounced me to another web chat. They advised me to phone USA, which would cost more than I paid for app, eventually got UK phone number and refund. It only took four hours. When I asked how to supply meaningful feedback regarding windows store, agent very reluctant to supply any details. Microsoft is losing market share to Apple and Google. Customers need confidence when they have a problem with an app purchase that it will be sorted quickly and without fuss. Both of you main rivals have achieved this. A app refund would have taken minutes with Apple or Google, not four hours. If you want to gain back market share, you need to improve customer experience when things go wrong. Which they will, it the natural of tech that things will go wrong and customers expect problems to be dealt with quickly. Microsoft is new to the app market and customers will measure them against how they rivals deal with these problems. Microsoft need to be a the same level as them when dealing with these problems or better if they want to complete. Using windows 10 as upgrade from Windows 7. I am thinking of buying new tablet and the poor customer experience I have receive will influence might decision on the platform I choose to buy.