Windows 10: I locked out all my devices because my email was compromised but now I’m unable to access...

Hello everyone I locked out my devices as my email was compromised. I secured my email and increase the security but now I am unable to access to my laptop by entering pin. It says login by any administrator account and the thing is I am administrator and there is only one account in my laptop to login. How I can unlock and access my laptop?Thank you

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Windows Email Account Compromised

Hi,

unfortunately my Windows account email has been compromised.

The intruder was able to change the email and the password of the account, thus locking me out. Microsoft offers a manual procedure to recover access, but despite entering all the info that I can the team does not recognize me as the owner of the account.

The compromised email is still associated as Administrator of my main Windows 10 PC. Is it possible to have another account as administrator without having to format the PC/reinstall all the software?

Thanks greatly for your help

 

Email Compromised

Hi,

I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

I am very sorry to hear that your account has been compromised.

Please follow all steps in the Microsoft Compromised Account solution in order to protect your account.

https://support.microsoft.com/en-us/help/10494/...

Please let me know if this helped and works.

Best Regards,

Diego R.

 

Unable to sign in to my account.

Hello,

Thank you for writing to Microsoft Community Forums.

I understand your concern, in order to get more clarity and to assist you with appropriate troubleshooting steps please reply with the answer to the below question:

1. Which accounts are you unable to sign in to?
2. What happens when you try to sign in to your account?
3. Are you seeing any error messages when you try to sign in to your PC?

If you are referring to the Microsoft account and if your Microsoft account has been compromised, it means that someone might be using your account to access your personal info or send spam. I suggest use the following guide to
get back into your account, review your personal info and settings, and help prevent this from happening again. Refer the article on

How to access a compromised Microsoft account and try to reset your password. If the issue still persists you can follow the remaining steps mentioned in the article and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator