Windows 10: i lost accesses to children's mail by missing the date of

Hello, I lost access to both kids fel****@hotmail.com and j**.******* Email address is removed for privacy *** I receive this mail Mon 10.24.2024Help F**** Sul****** unlock the world of Microsoft.Your child needs your help and consent to set up their Microsoft account. You’ll need to sign in on the next screen to help your child continue creating a Microsoft account.Sign in to parent/guardian accountA Microsoft account is needed to access Microsoft products, websites, online services, and apps like Outlook, OneDrive, Xbox services, Bing, Skype, and Windows.Microsoft collected the following information about

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Unable to send mails from Mail app (held in Outbox)

Hi Barrie,

Thank you for updating.

Do you have stable internet connection?

I suggest you to check the date and time setting in your computer.

Please follow the below steps and check.

• 
  Click on the Date and time at the right bottom corner of your screen.
  
• 
  Click on Date and time settings and click on
  Change date and time format on right pane.
  

Also try to access mail through browser and check if you are able to send and receive mail. Do check if you have seamless internet access.

Do try the steps suggested and check the status of the issue. Thank you.

 

Lost Mail

Hi,

Thank you for contacting Microsoft Community.

Please confirm these information to assist you in better way:

• Are you able to access the emails using web browser.

I suggest you to follow the below steps,

1. Click on mail app.

2. Go setting, click on accounts

3. Click on the account.

4. syncing setting dialogue box will appear.

5. Go the option download emails from, and select the time limit.

Please reply us with the required information to assist you further

 

Outlook Out of date Settings

Hello Christine,

As the above description is not clear provide additional information to assist you better with this issue:

• Are you referring to Office Outlook (Mail client version)/ Mail app/ Windows Live Mail?
• What is the complete error message/ error code of this issue?
• What is the exact issues you are facing?
• What are the troubleshooting steps you have tried to resolve the issue?

If you are referring to Windows Mail app, let us try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to check if there are any updates for Mail app in Windows Store. If found try to update the app.

Step 2: I suggest you to run Windows Store Apps Troubleshooter,
troubleshoots problems that may prevent Windows Store Apps from working correctly.

Refer: Run the troubleshooter for Windows apps

Step 3: I suggest you to check with the system Date, time and Time zone
is set correct.

Follow the steps to set the date and time:

• Type Date and Time in the search bar.
• Click Change date and time button.
• Click Apply and Ok to save the date and time.

Note: Click on the Time Zone tab to check the Time Zone.

Hope it helps. Reply to the post with the required information for further assistance.

Thank you.