Windows 10: I lost my laptop and I try lock it through find my device but fail, why?

I lost my laptop and I try lock it through find my device but fail, why?

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How to find a lost device?

Hi,



Thank you for writing to Microsoft Community Forums.



Sorry to hear that your device is stolen. I am glad you were able to use this feature to find your device and lock it. For more information on this feature, I would suggest you to refer the article on

Find and lock a lost Windows device, please check the steps and see if it is helpful to you.



Hope it helps.



Nikhar Khare

Microsoft Community - Moderator

 

a request for device descriptor request failed

Maybe it's time to step back from the current efforts, and start over. I suggest you read over this excellent tutorial and try all of its steps: [Solved] Unknown USB Device (Device Descriptor Request Failed) for Windows 10 - Driver Easy. The one that may provide you with some easy relief is the one where you uninstall the device whose descriptor is failing, reboot, and see what happens when device enumeration recurs during boot-up. If you're lucky, it will fix itself.
HTH,
--Ed--

 

Find and lock device

We don't work for Microsoft.

We are mainly volunteers here.

Due to privacy restrictions we have no access to your private details to be able to assist you here.

See if this assists you.

https://account.microsoft.com/devices

Find My Phone or Device

Lost your phone or think someone stole it? Left your device somewhere? See your phone or device on a map, or ring, lock and erase your phone.


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Find and lock a lost Windows device


If your desktop, laptop, tablet, or Surface is lost or stolen, use Find my device to locate and lock it remotely.

To find the lost device, it must be running Windows 10 and be signed in to your Microsoft account. You can also use Find my phone to find, locate, lock, and even erase your Windows Phone.

Notes

• You must be signed in to the lost device with a Microsoft account for which you're the administrator. If you're using a work or school account, Find my device won't work.
• To send its location, your device must be connected to the Internet, have enough battery power, and use GPS.

Cheers.