Windows 10: I lost my premium account to microsoft solitaire collection. I paid for a month on the 17th...

I was getting an error code all day - 121010. I found an FAQ page and clicked something that seemed appropriate and had the link to wsreset.exe. not sure if that exact. when it opened I was shown a blank page. about an hour later my cable company experienced scattered loss of connection to their customers. when my connection resumed my premium account was not in effect.

:)

 

Microsoft solitaire collection premium collection

I subscribed to the Microsoft solitaire collection premium edition on May 12th. The cost has been paid from my bank account, but I still see ads and have not benefitted from the extras that were advertised. Can you help ne with a solution to this problem

 

Microsoft Solitaire Collection Premium

Recently, I had a computer with Windows 10 Pro and Microsoft Solitaire Collection on it that would not let me upgrade to Premium. Every time I clicked on the $1.99 button to upgrade to premium, it would tell me to reinstall Microsoft Solitaire Collection
from the store. Yes, we reinstalled from the store multiple times without any success.

So... We created a secondary logon to the machine for Windows. Once the new account was created in Windows, we started up Microsoft Solitaire Collection and logged into the original XBox account that we wanted to upgrade to Premium. Solitaire popped up the
screen with the prices and we clicked on $1.99 and it finally took! YAY! Or so we thought. The new Windows account now has a premium copy of Microsoft Solitaire Collection. The original account on Windows also has Microsoft Solitaire Collection and uses the
same xBox Live account. But the problem is that the new account on Windows is the only one that accepts the premium upgrade. The original account on Windows with Solitaire is refusing to accept the premium upgrade. I don't want to run two Windows accounts
for a stupid game and I don't want to have to move all of my files over to the new account. Did I do something wrong? Please don't tell me that I just wasted $1.99 plus the $1.00 hold on my card...?

FOUND THE PROBLEM: Alright. The first account used one hotmail login and the second account used another hotmail login for Windows. The $1.99 went to the secondary hotmail account instead of the xBox Live account. Is there anyway to move the premium status
between accounts?

 

Microsoft Solitaire Collection Premium Edition?

My Microsoft Solitaire Collection Premium Edition has quit loading. Any suggestions? I am a computer idiot.