Windows 10: I lost my son’s Microsoft account!

Discus and support I lost my son’s Microsoft account! in Windows 10 Software and Apps to solve the problem; My son was playing Minecraft on his iPad. He wanted to add his cousin, but it asked him to sign in. It asked me for my Microsoft account, but then it... Discussion in 'Windows 10 Software and Apps' started by GaylerB, Jan 21, 2025.

  1. GAYLERB
    GaylerB Win User

    I lost my son’s Microsoft account!


    My son was playing Minecraft on his iPad. He wanted to add his cousin, but it asked him to sign in. It asked me for my Microsoft account, but then it signed me into my other son’s account. I logged out, but now we can’t get back into the original account that was being played on the iPad without ever being signed in. Is there a way to get back to his original account? The iPad app thinks it still on my other son’s account despite being signed out. Help!

    :)
     
    GaylerB, Jan 21, 2025
    #1
  2. ANGELA PUN
    Angela Pun Win User

    Microsoft account on desktop,laptop, and xbox one

    Hi,

    To correct the issue, we suggest you to perform the steps below:

    • Press Windows log key + S.
    • Type User Accounts and click on it from the result.
    • Click on Manage Another Account.
    • If your son's account appears there, you can remove it and retain your account.

    Let us know how it goes.

    Regards.
     
    Angela Pun, Jan 21, 2025
    #2
  3. LEONARD_Y
    Leonard_Y Win User
    I would like to add back my sons account to family safety settings UNNVeGxUyECC4aA0.37.117

    Hi,

    Thank you for posting in Microsoft Community.

    I’m sorry to hear that you’re having trouble adding your son to your family safety group. The error code you provided is not familiar to me. However, according to Microsoft Support, you can try the following steps to fix the issue:

    • Make sure that your son’s account is a child account and not an adult account.
    • Check if your son’s account is already part of another family group. If it is, then you need to remove it from that group first before adding it to your family group.

      - let him login to family.microsoft.com to check if he belongs to a family group or not
    • Try adding your son’s account again after a few hours or days.
    We hope this help. We look forward for your response!

    Sincerely,

    Leonardo_Y
     
    Leonard_Y, Jan 21, 2025
    #3
  4. VESAO
    Vesao Win User

    I lost my son’s Microsoft account!

    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Jan 21, 2025
    #4
Thema:

I lost my son’s Microsoft account!

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