Windows 10: I lost the Biometric function after re-install Windows 10 - Dell XPS 13 9360

Discus and support I lost the Biometric function after re-install Windows 10 - Dell XPS 13 9360 in Windows 10 Drivers and Hardware to solve the problem; Hi, I re-install the OS and I lost the Windows Hello face recognition login feature. I have not found: Biometric entry in Device Manager... Discussion in 'Windows 10 Drivers and Hardware' started by MMdellfun, Apr 22, 2020.

  1. MMDELLFUN
    MMdellfun Win User

    I lost the Biometric function after re-install Windows 10 - Dell XPS 13 9360


    Hi,


    I re-install the OS and I lost the Windows Hello face recognition login feature.


    I have not found:


    Biometric entry in Device Manager

    Biometric entry in gpedit

    Biometric entry in registry


    I used this feature for a couple of years in this machine.

    Now, I could not find the configuration for Webcam RGN/IR just as a normal webcam. It is the only reason that I find but I don't know how to configure it back as RGB/IR webcam and to enable the biometric function in my Dell.


    Thank you for your recommendation!


    Best,

    Marcelo

    :)
     
    MMdellfun, Apr 22, 2020
    #1
  2. ARJUNE5
    Arjune5 Win User

    Dell XPS 13 9360 - Audio Crackling When Plugging in Laptop

    I have the exact same problem with my Dell XPS 13 9360.

    I just returned the DELL Inspiron 7373 which had the exact same problem when disconnecting/connecting the charger. The distortion is for a second and quiet loud and the video also gets frozen.

    In the Dell XPS the distortion is mild but still its annoying.

    The issue is easily reproducible with multiple Inspiron 7373 models, tired out the other ones in the store and they all showed the same issue.

    The store didnt have the new Dell XPS 8th gen model on display, so i tried it on the 7th gen and found no such issue.

    But after i bought the 8th gen Dell XPS 9360, i could reproduce the issue and its still happening.

    Such and expensive laptop and they couldn't test it before releasing it !!!!
     
    Arjune5, Apr 22, 2020
    #2
  3. ANDRE DA COSTA
    Andre Da Costa Win User
    Andre Da Costa, Apr 22, 2020
    #3
  4. NARTDRAGON
    nartdragon Win User

    I lost the Biometric function after re-install Windows 10 - Dell XPS 13 9360

    Dell XPS 13 9360 - Audio Crackling When Plugging in Laptop

    I bought a Dell XPS 13 9360 just a few days ago and just noticed today that if any sort of audio is playing and I plug in the laptop to charge or unplug it, the sound distorts and makes a popping and crackling sound. It makes the same sound if I have earphones
    plugged in. Is this normal, is the charge disrupting the sound? Will this cause any long term problems?

    I had a Dell Inspiron 13 a month ago and returned it for the exact same reason because it was doing the same thing.

    Why is this occurring, am I just unlucky and I should try to exchange this Dell XPS 13? Because I have only had it for a few days.
     
    nartdragon, Apr 22, 2020
    #4
Thema:

I lost the Biometric function after re-install Windows 10 - Dell XPS 13 9360

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