Windows 10: I need a recovery key in order to get into my computer. which has crashed. I am using my...

I need a recovery key to get into my computer which has crashed. Can you please supply this? I am using my wife's computer.

:)

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

Computer crashing after Recovery (Windows 10)

Hi Phaira,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.

• 
  Do you see any error code or error message on the screen?
  

I suggest you to perform start up repair from Windows Recovery Environment. Follow the below procedure and check if it resolves the issue.

To get to Windows Startup Settings in the Windows Recovery Environment. You may follow the steps provided below and check if it helps to resolve the issue.

If you don't have a disk or USB, download the ISO from a working computer and try creating a bootable disk or USB.

• 
  If you can't start your PC, follow these instructions to get to the Windows Recovery Environment.
  
• 
  Start your computer from the installation media, Insert the DVD or USB flash drive and restart your computer.
  
  
  
• 
  If you see a message asking you to “Press any key to boot from DVD,” do so. If you don’t see the message, you might need to change the boot order in your computer's BIOS settings so that it first starts from the DVD or USB.
  
  
  
• 
  When you see the Install Windows page, tap or click Repair your computer to start the Windows Recovery Environment.
  
• 
  In the Windows Recovery Environment, on the Choose an option screen, tap or click Troubleshoot.
  
• 
  Tap or click, advanced options and then click on Startup repair.
  
  After this complete the repair and see if you are able to boot in to your computer.
  
  Windows 10 ISO file Download:
  
  Download Windows 10
  

I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

Thank you.

 

Desktop Computer Crashes

Hi Sumit,

My new HP desktop computer still crashes. I tried following the steps in the link above, How to add a Recovery partition in Windows - Your Windows Guide...

I am not able to complete or follow the task required to allow you to see what happened with the computer crash. I need an easier step such as a 1 2 3 or and a b c, to-do list in order for me to let you see my System logs.