Windows 10: I need assistance moving a child to a new family group.

Discus and support I need assistance moving a child to a new family group. in Windows 10 Gaming to solve the problem; My wife and I had separate family groups. I removed one of my son's accounts from my wife's family group and then she left the group. I am trying to... Discussion in 'Windows 10 Gaming' started by Anthony Stanford1, Jun 2, 2024.

  1. I need assistance moving a child to a new family group.


    My wife and I had separate family groups. I removed one of my son's accounts from my wife's family group and then she left the group. I am trying to get my son's account moved to my family group, but he is still showing up as a member under my wife's group. My wife has joined my family group so is unable to remove my son from the old family group. Is there any way to get his account unassociated with the old group and associate with the new family group? When I look at his family group Thank you,Anthony

    :)
     
    Anthony Stanford1, Jun 2, 2024
    #1
  2. Amaira M Win User

    Unable to remove child account from Family

    I am the family organizer & there is just one member in the family besides me i.e. my child. I am unable to remove my child's (age: 11) account from family. It gives below error (after step 3).

    You can't remove Ami from the family. Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for Ami can remove this family member. Ask the family organizer who granted Ami consent to remove Ami from the family group.


    Steps followed:

    1. Log into Microsoft Family Safety
    2. Select 3 dots on the top right of child's card & select "Remove from family group"
    3. A dialog appears for final confirmation. Select Remove.
    If I am the family organizer why can't I remove it?

    Why does it say "Only the adult that granted consent for Ami can remove this family member"? Who else other than me granted consent? How can I find it out?

    How can I remove my child's account from family?

    My child cannot remove herself from the family group as well. She logged into Microsoft Family Safety but doesn't see the option to exit the group. Actually, I want her to join a different family group but it's not allowed since she is already a member of a current family group. Until she leaves her current family group she can't join a new one.
     
    Amaira M, Jun 2, 2024
    #2
Thema:

I need assistance moving a child to a new family group.

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