Windows 10: I need help accessing my laptop . Forgot my pin and old email andress password

i need help recovering my pin for my laptop. I created this new email because i couldn’t remeber the password for my other account i.e *** Email address is removed for privacy ***. the laptop was in my home country for a while and i recently got it over to me in another. I can not remeber the pin .please help me

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Forgot password can't open laptop

• Cant open laptop forgot password i want to update email

 

Forgot Windows PIN, need to access photos, not sure if BitLocker is on

Hopefully this is the right place for this post. An elderly neighbor's family has an old (10+ years) HP laptop with Windows 10 to which they forgot the login pin. I tried to use "Forgot My Pin" option but then they don't recognize the Hotmail email address attached to the account, don't remember the password for it anyway, and don't recognize the recovery Gmail address. They now have a new computer and all they need from this one is photos. None of the programs or other files are necessary. I can reset the password but my concern is BitLocker. I don't know if I can reset the password and access the files If BitLocker is enabled in their Microsoft account. So, 2 questions: 1) Can I access files if BitLocker is enabled and I reset the password? 2) Is it possible to tell if BitLocker is enabled? Thank you very much

 

Forgot pin and forgot password to laptop

On behalf of an elderly gentleman. He’s forgotten his password and since the new update his laptop requires a pin, which he didn’t know and has been entered too many times, so we have the whole A1B2C3 popping up with no option to say forgot pin. We have changed the password to his Microsoft account, but still haven’t managed to log into his laptop. Please help! I have no idea how to help him and so far everyone has given up.