Windows 10: I need help connecting to my remote computer at work using my VPN

I'm so beyond frustrated.. I have spent close to 4 hours now trying to do this. I have the VPN connected properly now, and I need to remote access my work computer. I know that that computer is set up correctly to be remote accessed because the guy I am working under has been doing it from his home for months. I upgraded to Windows 10 pro and turned on all the settings to allow remote desktop, tried every troubleshooting thing I could think of, and NOTHING works. I use remote desktop connection app, enter in the IP of the other computer and my username/email, and it won't work. Doesn't give a specific reason, just says "one of these three reasons". I've tried adding the IP to my host file, changing firewall settings, network settings, etc. I cannot for the life of me figure this out. I am ok but not great with computers and I'm so frustrated at this point I don't know what to do. Luckily I can just go into work early tomorrow and do the work I should have been able to finish at home but I want this to work.

Any ideas? And please if you don't mind simplifying it for me because I don't fully even understand what a VPN does or how it works or how a remote connection works.

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:)

 

VPN/Remote Desk Top Connection Stopped Working

So with COVID-19 and all I'm working from home and for the last month everything has been fine. As of yesterday however I can no longer get my VPN and remote desktop connection to my work computer to function. I went through some trouble shooting with
our tech support but he's got no ideas; guy had "never seen this error message before". He was able to log in with my credentials from his office but has no suggestions for me.

I get the message "The connection to the remote computer could not be established. You might need to change the network settings for this connection"

I've tried updating windows, removing and resetting up the VPN information and still the same message. I checked the event log and and it said "The user ****(redacted)**** dialed a connection named HEP VPN which has failed. The error code returned on failure
is 720."

The only reference to this error I can find references dial up connections and in some places also VPN. The following mentions dial up:

https://support.microsoft.com/en-us...error-720-no-ppp-control-protocols-configured

This one mentions dial up and VPN but not for windows 10 as I have:

https://support.microsoft.com/en-us...es-for-dial-up-connections-or-vpn-connections

Any suggestions would be welcome! Thanks!!!

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks

 

Need help Windows 10 VPN and Remote Desktop Connection

When your using a VPN connection to create an remote desktop connection to your work PC

The RRAS (Routing and Remote Access Server) vill assign you a uniqe port number.

That port number is between 49152 - 65535.

So in order for the remote desktop connection to work, you need to add that port range allong with port 3389, in your firewall allow list

Here is how it works, and the port numbers:

Home PC----3389---VPN ---3389---Company Router/Firewall---3389---RRAS---49152-65535---Work PC