Windows 10: I need help downloading an app.

ALCON,I'm trying to install an app called ledger app live. Unfortunately, it is telling me it's not recommended. How can i adjust the settings to allow me to download the app onto my laptop.

:)

 

Windows 10 Apps from the store wont download

Hi Sumon,

Sorry for the delay in response.

• Do you face this issue only with these apps?
• Did you try downloading other apps?
• Did you try stopping these apps and then downloading it again?

We would suggest you to try the steps mentioned in the link

• Type troubleshooting in the search
  box and hit Enter.
• Click View all from the left pane and select Windows store apps.
• Follow the on-screen instructions and check.

If the steps don't work try these steps:

Try to reset the Windows store and check.

• Press Win + R on the keyboard to open run Window.
• Type wsreset.exe to reset the Windows store cache.

Hope this information helps.

 

downloading apps

Hi George,

Thank you for writing to Microsoft Community Forums.

I would like to understand the issue better, could you let me know

1. Operating system and edition of operating system you are using?
   
2. From where you are trying to download apps?
   

However you can try following steps to if you are using Microsoft store to download apps.

Step 1 :

1. Open RUN box by pressing
   windows + R button on the keyboard.
   
2. Then type WSReset.exe and click on
   OK.
   
3. Try to logging in to store with your Microsoft account.
   
4. Try downloading the apps.
   

Step 2:

1. Search for command prompt on
   Cortana search bar.
   
2. Right click on command prompt and click on
   run as administrator.
   
3. Type below command and press enter.
   
   Dism.exe /Online /Cleanup-Image /RestoreHealth
   

The above command will take some time and I would suggest you to wait until the process completes.

To know the edition of operating system,

1. Right click on This PC and click on
   Properties.
   

Hope it helps.

Manjunath H

Microsoft Community - Moderator

 

Unable to download apps from Windows Store

Hi Nishadha,

Sorry for the delay in response.

Do you face an issue with a particular\ all apps?

As you have issue with the store downloading apps, try to run these inbuilt troubleshooters.

We would suggest you to try the steps mentioned in the link

• Type troubleshooting in the search box and hit Enter.
• Click View all from the left pane and select Windows store apps.
• Follow the on-screen instructions and check.

and

Follow the same steps to use the Windows update troubleshooter.

Hope this information helps.