Windows 10: I need help I troubleshoot because I can't connect to the wifi and it says wireless...

Can someone help me with this problem

:)

 

USB Wireless adapter not connecting to Wifi

In my device manager, it shows that the drivers are there and the device is working fine.





when I try to update drivers, it says the best drivers are installed already.

Any other solutions?

Thanks

 

Wireless Network Connection

Hi,

For us to better assist you with your wireless connection issue, we'd like to know the following:

• Have you installed any Windows updates prior to this issue?
• "I've checked the Wifi itself (not the problem), I've tried troubleshooting (didn't work), I've turned my computer off and on, I've tried almost everything." - Can you provide the other troubleshooting steps you've tried?
  
• "it says that it cannot connect." - Can you provide the exact error message?

We're looking forward to your reply.

 

wifi connection

Hi Karloi, Andrea,

Experiencing issues with WiFi connection may have something to do with the device driver, the WiFi switch may be turned off, or possible that the wireless adapter has been disabled. To help us determine what may have caused this problem, we suggest running
the Network troubleshooter. Follow these steps:

• In the Cortana search, type in Troubleshoot and click it in the search result.
  
• In the right pane, click Network Adapter.
• Click Run the troubleshooter.
• Follow the on-screen instructions.

For more information about fixing WiFi connection issues, please see:

Fix Wi-Fi problems in Windows 10

Fix network connection issues in Windows 10

Let us know how it goes.

Regards.