Windows 10: I need help identifying the issue causing my computer to bluescreen

I have been having issues under high overall system load that causes a bluescreen with the error "unexpected store exception"i have run windows repair stuff, but no change has been madethis only occurs in a specific situation i am in regularly, but its fairly niche. Its running a VR DJ setup, all running softwares include; Vrchat, steamvr, OBSstreaming and recording, virtual desktop, voicemeeter, Rekordbox, open vr space calibrator, VrcFaceTracking, tracker smoothing, realitymixer, and likely a couple other small addonsi have attached system info file and minidump herei cross my fingers as i

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Bluescreen issue

Hello Brent, bluescreen issue is often resulted by faulty hardware or drivers. I suggest updating Graphics card drivers and Network adapter drivers because they usually cause this

https://support.microsoft.com/en-us/help/402844...

Another option is to perform bluescreen troubleshooting steps, which you can find in the following article

https://support.microsoft.com/en-us/help/14238/...

 

Need Help Identifying Cause of Blue Screen

I have recently started getting BSOD.

• Environment is Windows 10 x64, with i7 CPU.
  
• Windows 10 is updated.
  
• I have tried to update most likely causes, aka Video, and Cisco VPN.
  
• Still getting issues.
  
• Have installed BlueScreenViewer, but I am not able to identify root cause.
  
• This is a work computer, with dual monitors. No games played on it.
  
• Replaced power supply about a year ago.
  
• Below is a screen shot from BlueScreen Viewer.
  
• I believe Cisco VPN was running during all BSOD. I know it was running during the last 3 at least.
  
• Since this is a work computer, I am on VPN at least 1/2 of the time, if not more.
  
• VPN is Cisco AnyConnect Secure Mobility Client Version 3.1.13015. - Antivirus is Avast Free AntiVirus 11.2.2261.
  
• Last issue was this morning. Although computer had been up and
  running for a while, I believe the only 'user programs' were VPN and
  MS Outlook 2013. I was literally composing email at time of BSOD.
  
• I am the only user on the system.
  
• As to Win10 Anniversary Update, I don't know if I had the issues
  prior to this or not. My first BSOD was Aug 9. I know I have
  Anniversary update, but I don't recall installation date.
  

Any thoughts or ideas appreciated. I plan on running MemTest on it all night tonight. No hardware changes in months.





2nd picture is the details from the latest BSOD.

 

bluescreen

Hi,

Thank you for writing to Microsoft Community.

I understand that it can be frustrating for you when the computer shows bluescreen errors. Bluescreen errors are usually caused due to faulty hardware or drivers. We will try to narrow down the cause of the issue by performing a few steps.

1. Do you get bluescreen errors randomly or while performing any specific actions such as playing a game or running any particular application?
   
2. Do you see any error code along with the message “DRIVERS POWER STATE FAILURE”?
   
3. Are there any external devices connected to your computer?
   

The usual causes for bluescreen errors are Graphic card drivers and Network adapter drivers. We can go ahead and try to update the drivers.

Refer the article Update drivers in Windows 10 on how to update Graphic card
and Network drivers.

You may also refer the article Troubleshoot blue screen errors
for additional troubleshooting steps to fix the issue.

You can reply to this post if you need further assistance

Hope it helps.

Muralidhar

Microsoft Community Moderator