Windows 10: I need help, ive been locked outta my laptop, i gave remote access to your rep and i have...

I need help, ive been locked outta my laptop, i gave remote access to your rep and i have been wairing over 6 hours in texhsupport eairimg fie a supervisor. HELP.

:)

 

hijacked via remote network access

Sounds like you are the recipient of stolen goods. All of our work laptops have this feature where it locks the BIOS and hard disk remotely if stolen, misplaced, or after a certain number of failed access attempts to the data on the disk without the TPM key.

I would suggest returning it to wherever you bought or got it.

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks

 

Remote Access

1. Follow these steps to disallow remote access to your PC completely:
2. 1. Type “remote settings” into the Cortana search box. Select “Allow remote access to your computer”. This may seem counter-intuitive, but this opens the Control panel
   dialog for Remote System Properties.
3. 2. Check “Don't Allow Remote Connections” to this Computer. You've now disabled remote access to your computer.

Try these two steps and tell us if your issue gets solved. If it does not then your PC may be infected. Use a Good antivirus to remove the infection from your device completely.