Windows 10: I need help. My windows 10 Laptop has the black screen with cursor problem.

Last night for whatever odd reason the sound on my laptop just stopped working. I tried to troubleshoot the problem but that was taking forever so I assumes the best course of action was to turn my laptop off and on again, hoping that'd fix it. Now I feel nothing but full regret on my decision. Because turning it back on resulted in the black screen with cursor affect. I've tried everything. Ctrl + alt + delete. Ctrl + shift + escape. Even turning it off three times rapidly didn't help. Maybe cause I'm not shutting it off fast enough. But when I try Ctrl + alt + delete it makes the cursor show up but not task manager. Please help. I'd hate to have to buy another laptop.

:)

 

Black screen at initial startup, no cursor

Hi,

I appreciate the troubleshooting steps you have tried to resolve the issue. I suggest you to refer the link below and follow the troubleshooting steps suggested and check the status of the issue.

Troubleshoot black screen problems

Thank you.

 

The Black screen of death with cursor

Hi Gregory,

I appreciate the troubleshooting steps you have tried to resolve the issue. Follow the link below and perform the troubleshooting steps suggested.

Troubleshoot black screen problems. Do let us know the status. Thank you.

 

Black screen with flashing cursor

Hello Betsy,

A black screen can occur in a number of scenarios on Windows 10, it's possibly caused by the graphics driver, a connection problem between with your computer's display, during an update or installation, etc.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?

Meanwhile, we recommend performing the steps on this article
to troubleshoot black screen issues on Windows 10.

We look forward to your response.

Regards.