Windows 10: I need help with a BSOD when launching Discord.

Hi,I've recently reinstalled Windows 11, downloaded drivers for things that needed drivers, but I'm having one issue spring forth immediately: after launching Discord, once I log in, Discord causes a BSOD and my computer resets. It is a persistent one, nothing getting around it and I have no idea what is causing it. I made sure all other "potential sound devices" except my primary ones are disabled. See attached minidump files.https://drive.google.com/file/d/1IBqUF937YqjYrsKaZXiKlCqB2xM-7fso/view?usp=drive_linkhttps://drive.google.com/file/d/1A3QS8XVa7ALy0j3BRmW-4k3heRqiGqZx/view?usp=drive_li

:)

 

Discord not launching on Windows

Discord will not launch on Windows even though I tried I've tried:

1.) Restarted my system and opened Discord again. Saw if the problem persisted (it did).
2.) Logged in via the Discord web version, which resets the Discord session. It worked. Later launched the app on your PC. It did not work.
3.) Updated Discord. Didn't work.
4.) Discord isn't down.
5.) Updated Nvidia, which may have broken something.
6.) Updated Windows system to latest version.
7.) Ended Discord from Task Manager. Didn't work.
8.) Tried to kill Discord.exe with CMD. Didn't work.
9.) Deleted AppData and LocalAppData and uninstalled + reinstalled. Didn't work.
10.) Tried to launch Discord.exe from original install location. Didn't work.
11.) Not checked to LAN proxy server.
12.) Used ipconfig/flushdns command on CMD. Succeeded. No change to Discord.
13.) Discord Canary also doesn't work.
14.) Tried to use sfc /scannow to fix Discord.exe through CMD. Didn't work.
15.) I ran Discord as an administrator, and it ran into the same issue.
16.) I ran Safe Mode With Networking, but while internet works normally for me, for some reason it didn't boot up networking. Regardless, I don't think it would've changed much; I know that if Discord can't connect to the internet it's in an infinite state of loading, but it closed all the same.

I also had some time to talk with Discord tech support and they gave the following response:

Hey there,

Thank you so much for replying and sharing your concerns with us!

Permissions issues are a common cause of problems like the one you're experiencing; they can prevent apps like Discord from accessing the files they need to function properly. When an app tries to read or write to a protected directory and is blocked, you usually see the kind of symptoms you're describing.

Additionally, on the Squirrel log provided, we found the following error: "Failed to remove existing directory on full install," which leads to 4 possibilities: 1) Discord does not have the required permission. 2) The file is an executable that is still in use. 3) The path is a directory. 4)The path specified is a read-only file. The reason why we provided you with the previous troubleshooting steps.

However, in this case, I suggest you contact Microsoft Support or a trained computer technician in order to get further assistance in this matter, as there are no further troubleshooting options we can offer at this time.

We appreciate your understanding and loyalty. I apologize for not having an immediate solution for you; however, if you have any other questions related to our app, please let me know. I'll be here for you!

Sincerely,
Amy

Discord works on browser, but I don't want to have to use the browser version all the time.

What do you think the problem is? I'm really frustrated.

 

discord on PC slow?

Hi there! I am Louie, a Microsoft Community member and a fellow Windows 10 user like you. Hope you're doing well and safe there.

You may try some solutions below that might help fix the problem:

Solution 1: Close Unnecessary Programs

It’s common to see Discord lagging if you’re running multiple programs on your PC, because some of them may conflict with Discord. To solve the problem, you can try ending unnecessary programs.

You just need to press Shift + Ctrl + Esc to open Task Manager. Then right-click the program you don’t use currently and select End task to close it. After you close all the unnecessary applications which run with Discord at the same time, you can check if
your Discord works fine.

Solution 2: Turn Off Hardware Acceleration

Another way to fix Discord lagging issue is turning off Hardware Acceleration. You can follow the steps below.

Step 1: Run Discord and go to Settings.

Step 2: Click Appearance from the left pane and toggle off the switch button of Hardware Acceleration.

Step 3: In the pop-up window, click Okay to confirm the operation. Then restart your Discord to see if Discord lagging issue is fixed.

Solution 3: Clear Discord Cache Files

If too many cache files and cookies are accumulated on the PC, Discord lagging issue might appear. In this case, you need to clear Discord cache files.

Step 1: Exit Discord.

Step 2: Press Win + R to invoke Run window. Then input %APPDATA%/Discord/Cache and click OK to open the cache folder in File Explorer.

Step 3: Now press Ctrl + A to select all files in the window. Then press Delete key to delete them.

Then you can relaunch Discord and check if the problem has been solved.

Solution 4: Reset Discord Voice Settings

Improper voice settings could also lead to Discord lagging issue. If you have changed any settings recently, you may need to reset them to default.

Just open Discord and go to Settings. Then select Voice & Video from the left pane and click Reset Voice Settings in the right pane. Click Okay in the pop-up window. After the operation, you can relaunch Discord and see if it works normally.

Solution 5: Update Your Drivers

If your Discord gets lagging, you can also try update your graphics driver or audio driver to fix the problem. Because the issue might appear when you’re using faulty or corrupted drivers.

Step 1: Open Run window and type devmgmt.msc in the dialog box. Then press Enter to access Device Manager.

Step 2: Double-click Audio inputs and outputs to expand the list. Then right-click your audio driver and select Update driver.

Tip: To update graphics driver, you need to double-click Display adapters, right-click your graphic driver and choose Update driver.

Step 3: In the pop-up window, choose Search automatically for updated driver software and follow the instructions to finish the process.

Then restart your computer and use Discord again to see if this solution works.

Solution 6: Reinstall Discord

If none of the solutions above works for you, you may need to reinstall Discord to fix Discord lagging issue. Let’s uninstall the program first.

Step 1: Go to Control Panel.

Step 2: Select View by: Category and then click Uninstall a program.

Step 3: Right-click Discord and select Uninstall.

Step 4: Follow the instructions to finish uninstalling Discord.

Then you can download and install Discord manually. After it is installed, launch it to see if the issue has been removed.

Hope this helps

Sincerely,

Louie

 

discord

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues in downloading Discord app on your computer. I’ll certainly assist you with the issue.



However, please let us know:

• What is the complete error message that you receive when you try to install Discord?
  

• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

If you are using an anti-virus, I would suggest you to disable it temporarily and check.



Note: If you disable the security software or firewall, the system might be temporarily exposed to security threats and risks. Please make sure to turn it on after performing the steps.



If disabling the anti-virus doesn’t help, we can perform a Clean Boot on the computer.



Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer.
However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.



To perform a clean boot on the computer refer to the article How to perform a
clean boot in Windows.



If performing a clean boot fixes the issue then, please refer to the section
How to determine what is causing the problem after you do a clean boot
to check which program is causing the issue.



Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting
to boot the computer in to normal mode after troubleshooting.



If Clean Boot doesn’t work, we can create a new user account and check.
Refer the article Create
a local user or administrator account in Windows 10.



You can also try removing the left over files of Discord by following the steps mentioned below:

1. Press Window logo key + R to open Run window.
   
2. Type %appdata% and press
   Enter.
   
3. From the path that will open delete the %AppData%/Discord and %LocalAppData%/Discord folders.
   
4. Restart your computer in the end.
   

Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator