Windows 10: I need help with Audacity seeing the right audio input

I am trying to live audio capture a phone call on my cell phone to my laptop, to prove to the guy at the cell phone store that the static, and having to ask the person to repeat things a lot and so on. That it is not a problem with the phone. I have gone through 3 phones so far.
My laptop is a Dell Inspiron 15-3541, OS Win 10 Home 32bit. The Dell laptop only has 1 audio jack for both audio in and out. I have made a drawing of what I am trying to do. I have audio from the cell phone as far as to where the the red arrow is in the drawing. From that point Audacity only see's audio from the the laptops internal mic. I don't know how to turn off the internal mic without stopping the audio from the external mic in.

Steve

:)

 

What's the Right Way To Uninstall Audacity


Audacity is a great program, there are two ways to get it, with an Installer, or from a Zip file. If you just copied it out of the zip file, it may not be working right. Use the installer and it should hook into your system properly, locating your Audio Hardware. Under "Help" there is a link to check your Audio Hardware:





That should tell you if there are any problems with your hardware. If you don't see the list of supported bitrates, it's not detecting your hardware.

 

Windows 10 and USB Audio codec input

Just purchased a USB turntable to record some old albums. Windows 10 recognizes the input, but only one app even recognizes there is any input at all. Audacity doesn't get any input at all. When I open Control Panel / Sound / Record Tab, the meter to
the right of Audio Codec shows activity.

Any suggestions?

 

Can't isolate line audio from mic input; audio driver not showing.


Excellent reply. I set Audacity as you suggest and it works. To my perfectionist mind, there's one flaw: with all volumes to max, the recording level is rather low, as the attached snip shows. Any ideas how to increase it? My previous Win 7 laptop allowed far more level than this, using a Realtek driver.