Windows 10: I Need help with crashing laptop on Windows 10. Have DMP file :)

Hi there. Can someone help me troubleshoot a BSOD I'm getting on my Acer AspireE15 running Windows 10 Pro? I've followed the instructions on the article titled "BSOD Finding and fixing them" and have uploaded my DMP file here: https://1drv.ms/u/s!Ag9X3lRblCFckDV6I9E8F3S283LR

:)

 

Help reading mini dmp file

Download BlueScreenView, unpack the ZIP, and run the EXE (no installation necessary). It's an excellent little utility for looking at DMP files and finding the cause of crashes.

 

Help reading mini dmp file

look at post #6 , *Toast :toast:

 

Windows 7 is bluescreen-ing on me. can anyone help with the .dmp files.

Download a copy of BlueScreenView 64-bit. Unpack the ZIP file and launch the EXE. It will scan your \Windows\Minidump folder for crash dumps; click on the file that you want to analyze. In the bottom half of the window, BlueScreenView will list the EXEs, DLLs, and drivers that were running when the crash happened. The files with a pink background were responsible for the crash.

I was able to look at your DMP file. I find it a bit odd/suspicious that the Netwsw02.sys driver doesn't show a product name, description, company name, or path. A little digging found that this driver is probably for the Intel Wireless WiFi Link Adapter. Do you have a WiFi adapter in this computer? Your System Specs don't show it. If you do, what is the brand/model?

In the meantime, run Memtest86+ and check for bad RAM. Do at least one full pass, preferably several. It will take a while to check all 16 gigs of RAM in your machine.

It would be a good idea to run some malware scans, too.