Windows 10: I need help with my HP Envy x360

Discus and support I need help with my HP Envy x360 in Windows 10 Gaming to solve the problem; Hey.So I have had this computer for about 5-6 years, and randomly I turned on the computer and it kind of glitched and an error message came up saying... Discussion in 'Windows 10 Gaming' started by S Handa, Jan 23, 2025.

  1. S HANDA
    S Handa Win User

    I need help with my HP Envy x360


    Hey.So I have had this computer for about 5-6 years, and randomly I turned on the computer and it kind of glitched and an error message came up saying that the stop code was “critical process died”. It said that the computer was going to restart and try to fix itself but it didn’t work. I tried multiple things, like an automatic repair, and ran internal tests. Nothing came up and nothing would work. A family friend said that windows 11 had somehow been removed, and to try and reinstall it. We went in the Microsoft store and tried to make a usb bootable to and to connect it to the envy laptop.

    :)
     
    S Handa, Jan 23, 2025
    #1
  2. SRIMADHWA_B
    Srimadhwa_B Win User

    HP ENVY x360 Touchscreen and Driver issues

    Hi Milad,

    Thank you for posting your question in the Microsoft Community.

    I appreciate the efforts taken by you in troubleshooting this issue. The details provided helps us to avoid repeating the steps.

    This issue can occur if some of the system files and drivers are not working as expected.

    Suggest you to refer and follow the steps from this article on ‘Troubleshooting Touch Screen issues’.

    Important: Your screen resolution needs to be at least 1024 x 768 to have multiple windows and apps on your screen at the same time.

    Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Follow these steps to uninstall the driver from the PC.

    1. Open Device Manager.
    2. Select the arrow next to Human Interface Devices and select HID-compliant touch screen.
    3. Right-click (or tap and hold) the name of the device, and select Uninstall.
    4. Restart your PC, and Windows will attempt to reinstall the driver.
    You may also want to
    download the drivers from the OEM HP website     and install it to check if that helps.

    Hope this helps.

    Let us know if you got the help you needed.

    Regards,

    Srimadhwa B

    Microsoft Community-Moderator
     
    Srimadhwa_B, Jan 23, 2025
    #2
  3. DJG0407
    Djg0407 Win User
    hp envy x360

    I want a good quality stylus to use for my hp envy x360, which would be the best choice and how would I get it to work for this laptop?

    ***Post moved by the moderator to the appropriate forum category.***
     
    Djg0407, Jan 23, 2025
    #3
  4. OLIVIERBIVEGETE
    OlivierBivegete Win User

    I need help with my HP Envy x360

    HP Envy X360 Screen Flashing Issue

    Having the same very issue with a HP ENVY x360 m6 Convertible
     
    OlivierBivegete, Jan 23, 2025
    #4
Thema:

I need help with my HP Envy x360

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